Level 2 IT Support Technician (Onsite & Remote)

We're seeking a reliable Level 2 IT Support Technician to provide a mix of remote and onsite support. You’ll resolve escalated issues, assist with Microsoft 365 and Azure, and ensure smooth day-to-day operations across multiple client environments.

Why choose Smile IT?

Smile IT is one of Brisbane’s leading IT Service companies – known for going the extra mile to keep clients on track, with smiles on their faces.

Our mission? To make a real difference by growing ourselves, our customers, and others. We are committed to providing a seamless experience for our clients – from the initial onboarding to supporting their custom solutions developments.

By joining Smile IT, you’ll be a part of an awesome forward-thinking team offering endless possibilities.

• Be involved with a supportive, fun workplace where customer service is the standard.
• Join an established and growing tech team, providing career development opportunities.
• Skill up with certifications in industry-leading tools like Microsoft and Acronis (fully paid by us).
• Awesome perks – free parking, monthly BBQs, game nights, team-building events, and even a weekly Run Club!
  
  

Key Responsibilities

• Provide Level 2 support via phone, remote tools, and onsite visits
• Resolve escalated hardware, software, and network issues
• Support Microsoft 365 (Exchange, Teams, SharePoint, Intune)
• Administer users, groups, and MFA in Azure AD
• Perform onsite work: setups, troubleshooting, and small projects
• Log all work in PSA (HaloPSA) and IT Glue
• Apply updates, monitor systems, and support patching
• Troubleshoot basic networking and VPN issues
• Assist with onboarding/offboarding and device configuration
• Maintain clear and professional client communication
  
  

Skills & Experience

• 2–4 years in IT support, ideally MSP experience
• Strong knowledge of Windows, M365, and Azure AD
• Confident working independently onsite
• Familiar with PSA/RMM tools (e.g. HaloPSA, NinjaOne)
• Understanding of DNS, DHCP, and IP networking
• Excellent communication and problem-solving skills
  
  

Desirable

• Microsoft certifications (MS-900, AZ-900, MD-102)
• Experience with Defender, Bitdefender, or similar tools
• Exposure to PowerShell or automation platforms (e.g. ImmyBot)
• Knowledge of backups, file migrations, or server basics
  
  

Please note: This is an onsite position.

If this role sounds like you - APPLY NOW with your cover letter and resume outlining your experience.