Senior Sales Engineer

About us @Symphony

We’ve spent the last 10 years building a communication and markets technology company, powered by interconnected platforms: messaging, voice, directory and analytics. Over 1000 institutions use our modular technology built for global finance. Security is in our DNA with uncompromising data protection, end-to-end encryption and resilient architecture, all created on a foundation of trust with our customers .

But that was only chapter one. We’re now building on our purpose-built network, expanding AI-powered, real-time collaboration, redefining flexibility with fully cloud-native software with our trader voice product, and rethinking the industry’s approach to identity verification, connection and intelligence. .

The opportunity and our ambition are huge. But we need passionate, dedicated individuals to get there. At Symphony we work hard and fast. Our unique blend of technology and financial services makes it an environment you won't get elsewhere.

Job Description

Symphony is seeking a talented Sales Engineer based in Sydney, Australia to oversee and manage technical operations with enterprise accounts. This role will work in close collaboration with sales, product and engineering teams to ensure Symphony’s product and service meet clients’ expectations.

Pre Sales Support

• Sales development and support in region in close working with Asia Voice Sales/PS
• Support the Sales team Initial discussions with Australian/NZ clients
• Capable of product/service Demo
• Able to do a high-level architecture and system overview for clients
• Technical discussions with client (Security, Telecoms, Compliance, VR Governance)
• Customer onboarding
• Working closely with PS to resolve any issues
  
  

Post Sales Support

• Support cover for NZ/Australia time zones
• Liaise with helpdesk on NZ/Australia issues/tickets
• Client engagement for upgrades
• Issue resolution for clients
  
  

Other Areas

• Technical leads on all projects
• Testing with customers
• CS escalation support (2nd level Support)
• Relationship management
• POC design & discussions
• API Integrations
• Third Party Integrations
• Customer go live support
  
  

Compensation

• Competitive Salary
• Sales Commission Plan
• Benefits and Perks vary based on location.
  
  

Benefits And Perks

• Regional specific competitive benefits
• Build your own Benefits (BYOB) perk
• Many other fun and exciting benefits and activities!
  
  

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.