Application Support Specialist (Enterprise systems)

Nous is a great place to work…

Nous Group is an international management consultancy with over 750 people working across Australia and New Zealand, the UK, Ireland and Canada. We are a values-based organisation that is inspired and determined to improve people’s lives in significant ways. Working in unique, cross-disciplinary teams we create innovative and enduring solutions that transform businesses, governments, and communities. We realise a bigger idea of success.

Nous Group is proud to be recognised as a Great Place to Work in the UK, Canada, and Australia, reflecting our expanding global influence and success. Nous consistently garners accolades as an exceptional workplace through various competitive reviews. We've been acknowledged as one of LinkedIn’s Top Companies for career growth in Australia and have been awarded Best Management Consulting Firm by the Australian Financial Review on multiple occasions.

The role

Are you passionate about technology and thrive in a dynamic work environment? Nous has an exciting opportunity for an Applications Support Specialist to join our IT team. This permanent, full-time position offers the flexibility of a hybrid working model, including time in our state-of-the-art office at Melbourne Quarter on Collins St – a space designed to inspire innovation and collaboration.

As an Applications Support Specialist, you will play a crucial role in ensuring the smooth operation of a wide variety business applications, including Microsoft (Teams, SharePoint, Azure services), Salesforce, Atlassian and many more. This role offers a unique blend of variety and challenge, allowing you to engage in both project work and day-to-day support tasks.

You will:

• Provide expert technical support for enterprise applications (level 2/ 3)
• Configure and enhance a variety of SaaS applications, including low-code workflows, customisations, upgrades, identity management and more
• Troubleshoot and resolve application issues efficiently, and identify root causes
• Collaborate with cross-functional teams on exciting projects
• Assist in the implementation and integration of new applications
• Conduct training sessions and create user documentation
• Continuously improve application performance and user experience
• Actively maintain knowledge on the supported applications, including newly released functionality
• Provide advice/support to the business on the best practice use of applications
• Actively manage and maintain applications in the portfolio to ensure they are configured/updated appropriately
• Develop, document and implement changes based on requests for change, following change control procedures
• Conduct system testing for changes, such as upgrades, or new functionality
• Help identify areas for strategic change or improvement in applications portfolio
• Work with application vendors to escalate issues, procure and coordinate changes, and maintain vendor

What We Offer:

• Variety: No two days are the same! You'll work on diverse projects and support tasks.
• Growth Opportunities: Enhance your skills and advance your career with ongoing training and development.
• Collaborative Environment: Work with a supportive and talented team.
• Flexibility: Enjoy a balanced work-life with flexible working hours.
• Impact: Make a real difference by contributing to the success of our business.

You are:

• A person with exceptional attention to detail and thorough in approach
• Passionate about technology and jumping in to learn how systems work, and solve problems
• An exceptional communicator, both written and verbally
• Able to understand the business problem/intent and think beyond the technical

A bit about you:

• 5+ years in IT technical roles, and 3+ years experience in enterprise applications support in a level 2 or 3 capacity
• Salesforce administrator experience (certifications highly regarded)
• Experience in Microsoft stack (Teams, SharePoint Online, Power BI etc)
• Relevant qualifications in IT, computer science, engineering, or similar
• Experience of working in fast paced, high-volume environment
• Familiar with ITIL Foundation
• Experience with service management tools (e.g. Freshservice, ServiceNow, etc.)

What makes Nous a Great Place to Work?

Our aim is to deliver a flexible experience that delivers positive influence and growth for you, our colleagues, and our clients.

Below are some of the ways Nousers are encouraged to enjoy that experience:

• Giving all Nousers greater flexibility around public holidays. Understanding that people of different cultures, religions, and political beliefs may wish to choose to take alternate days of leave from scheduled holidays.
• A collaborative bonus that reflects company performance, and is available to all.
• Celebrating commitment to Nous by enabling access to long service leave after 5 years of employment.
• Supporting working parents by providing 18 weeks of paid primary carer parental leave and 10 weeks of paid secondary carer parental leave (access to parental leave is gender neutral).

Finally, some important details...

Nous is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander people. Nous is a flexible workplace that offers consulting opportunities on a full-time and part-time basis.

If you have experience working on complex problems, are high performing and productive working in a fast-paced environment, and want to be part of a dynamic team that puts people at the centre of everything, then we'd love to hear from you!

To apply for a role at Nous in Australia you must have Australian Permanent Residency or right to work in Australia.

Please note if you are successful in the recruitment process, you will be required to undertake background screening prior to your commencement at Nous.