IT Helpdesk/ Service Desk Officer - Multiple roles
Talent
Date: 11 hours ago
City: Adelaide, South Australia
Contract type: Contractor
IT Helpdesk/ Service Desk Officer – Multiple roles
6 or 12 month initial contracts with possibility of extensions
Adelaide Based Role
Candidates with valid Australian Visa will be considered, the client does not provide visa sponsorship.
Multiple onsite opportunities for a IT Helpdesk/ Service Desk Officer for contract positions based in Adelaide.
Available for different shifts including day shift, night shift and weekend shifts.
Required
6 or 12 month initial contracts with possibility of extensions
Adelaide Based Role
Candidates with valid Australian Visa will be considered, the client does not provide visa sponsorship.
Multiple onsite opportunities for a IT Helpdesk/ Service Desk Officer for contract positions based in Adelaide.
Available for different shifts including day shift, night shift and weekend shifts.
Required
- Minimum 2 – 3 years of ICT service desk experience, where you have supported large enterprise environments.
- Providing first level Service Desk support for standard desktop applications, and other approved and installed software including but not limited to; personal computers, laptops, tablets, ipads and iphones.
- Undertaking User Administration through Active Directory
- Maintain a high level of customer satisfaction, including the provision of proactive communication in relation to the status of reported incidents and service requests.
- ITIL knowledge or experience
- Use of a recognised ITSM e.g. ServiceNow, Marval etc.
- Contribute to the provision of a professional, responsive, timely and effective assistance to customers including software, hardware and network support through the resolution of incidents, and completion of service requests reported to the Service Desk.
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