Workers' Compensation Consultant

We’re ready for you! Join the largest general insurance group in Australia and New Zealand as a Consultant - Workers Compensation.

Your Role

Be part of a growing business! We’re looking for multiple Specialists – Workers Compensation to join our high-energy team based out of Boorloo (Perth).

What We’re Looking for:

• Passion for customer service
• Resilience and empathy
• High-level communication skills
• Ability to multitask and work in a fast past environment

This is a dynamic role, with a strong focus on injury management and optimal return to health for injured workers.

This role provides you with excellent exposure, working with diverse stakeholders and responding to a high volume of calls. You’ll provide subject matter expertise and deliver an exceptional customer-service experience.

This role offers great flexibility, with a requirement to work from the office two days per week, post-training. We are open to part-time work arrangements.

On Offer

Joining IAG you’ll have access to:

• Boosted superannuation with 13% as standard
• Up to 50% off personal insurance, including home and motor insurance
• 5 myLeave days per year on top of annual leave
• Work from home and many more flexibility options with myFlex
• Industry-leading 20 weeks paid parental leave, available from the day you start, for both primary and secondary carers
• Compassionate leave including Sorry Business, early pregnancy loss and extended family bereavement
• Inclusive leave such as public holiday swap and gender affirmation leave

*employment type eligibility criteria apply

About You

We are looking for someone who is agile and enjoys working in a fast-paced environment. You will also demonstrate:

• Strong technical experience in the insurance claims industry is advantageous
• Competent phone conversation skills, with the ability to effectively communicate, listen and resolve customer enquiries
• Demonstrated ability to show resilience and empathy towards customers
• Developed communication skills and a customer-centric mindset
• Proficient with computers & systems - juggling multiple software systems at the same time

About Us

For over 165 years, CGU has partnered with Australian families and businesses. Part of Insurance Australia Group (known as IAG), we’re a leading commercial, rural and personal lines insurer and a top-three provider of workers compensation insurance.

We’re part of the largest general insurance group in Australia and New Zealand. Together our family of brands turns the IAG purpose of making your world a safer place into action by helping, supporting ambitions and making insurance accessible.

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

We’re ready for you. Apply today.

Learn more about who IAG is here.