Service Engineer
Smile IT - Technology Partner
Date: 10 hours ago
City: Brisbane, Queensland
Contract type: Full time
Smile IT is searching for a passionate Service Engineer to join our team full time in Tingalpa!
Why choose Smile IT?
Smile IT is one of Brisbane’s leading IT Service companies – known for going the extra mile to keep clients on track, with smiles on their faces.
Our mission? To make a real difference by growing ourselves, our customers, and others. We are committed to providing a seamless experience for our clients – from the initial onboarding to supporting their custom solutions developments.
By joining Smile IT, you’ll be a part of an awesome forward-thinking team offering endless possibilities.
Are you someone with a keen eye for detail, great time management, and a passionate about solving technical problems? You’ll use your strong communication skills to build lasting relationships with clients and your colleagues. Above all, you should be passionate about assisting people with technical issues, care deeply about service quality, and thrive in a collaborative, growth-focused environment.
1 to 2 years experience in a similar role is desirable.
Key Responsibilities
Why choose Smile IT?
Smile IT is one of Brisbane’s leading IT Service companies – known for going the extra mile to keep clients on track, with smiles on their faces.
Our mission? To make a real difference by growing ourselves, our customers, and others. We are committed to providing a seamless experience for our clients – from the initial onboarding to supporting their custom solutions developments.
By joining Smile IT, you’ll be a part of an awesome forward-thinking team offering endless possibilities.
- Be involved with a supportive, fun workplace where customer service is the standard.
- Join an established and growing tech team, providing career development opportunities.
- Skill up with certifications in industry-leading tools like Microsoft and Acronis (fully paid by us).
- Awesome perks – free parking, monthly BBQs, game nights, team-building events, and even a weekly Run Club!
Are you someone with a keen eye for detail, great time management, and a passionate about solving technical problems? You’ll use your strong communication skills to build lasting relationships with clients and your colleagues. Above all, you should be passionate about assisting people with technical issues, care deeply about service quality, and thrive in a collaborative, growth-focused environment.
1 to 2 years experience in a similar role is desirable.
Key Responsibilities
- Manage incoming support requests via emails, calls and monitoring alerts, being the first point of contact for our clients and providing excellent customer service.
- Review and validate incoming requests for completeness and accuracy, categorising based on urgency.
- Resolve IT issues efficiently, ensuring SLAs are met.
- Identify recurring issues and report trends for proactive resolution.
- Diagnose and address hardware, software, network, or cloud issues promptly.
- Maintain accurate documentation for systems, changes, and compliance.
- Windows Desktop & Server Management
- Microsoft 365, Azure, Entra Cloud technologies
- Active Directory, Group Policy, PowerShell, Intune
- Microsoft Collaboration and Voice Technologies
- Virtualisation (Hyper-V and/or VMware)
- Backup, Antivirus & Endpoint protection
- IP Networking (LAN, SDN & WAN)
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