Key Account Manager
CYGNETT
Date: 12 hours ago
City: Melbourne, Victoria
Contract type: Full time
About Cygnett
Cygnett started in 2003 from a small share office in the backstreets of Melbourne, selling cases for the very first iPod in Australia. Twenty years on, Cygnett is now Australia #1 tech tools brand, with products across categories spanning from Power Banks to Cables, Phone Cases & Screen Protectors, Wall Chargers and more. You can now find Cygnett products in 7 continents and 42 countries.
Things You May Or May Not Know
This position plays a key role in the Australian sales function, owning specific customers to maximize needs, achieve business growth and sales targets set. In addition, this role should play a part in collaborating with others to help stimulate a creative and differentiated sales strategy for our customers.
Key Responsibilities
If successful in this role, we will expect to see:
Sales Planning and Forecasting
Education
At the end of the day, we all just want to do our best work and go home to spend it with our family, friends and loved ones. We want to hire nice people. If you are keen to do a good job, want to be treated with respect and treat others with respect (and love our products), then we will all be one happy bunch!
What We Offer Our Talented Team Members
Apart from a collaborative team who are passionate about our top-quality products, we can offer you:
Cygnett is an Equal Opportunity Employer. We believe that diversity is vital to our ability in providing our clients with the best possible solutions and welcome applications from all those with rights to work in Australia.
Cygnett started in 2003 from a small share office in the backstreets of Melbourne, selling cases for the very first iPod in Australia. Twenty years on, Cygnett is now Australia #1 tech tools brand, with products across categories spanning from Power Banks to Cables, Phone Cases & Screen Protectors, Wall Chargers and more. You can now find Cygnett products in 7 continents and 42 countries.
Things You May Or May Not Know
- The Cygnett product range is made up of over 130 tech tools
- Cygnett products can be found in over 3,000 retail outlets worldwide
- We have dominated the Choice Awards for best mobile power banks
- Our Google and TrustPilot ratings are at 4.8 and 4.9 respectively
- We believe in giving back to our community, supporting several charities and organisations. Charities close to our heart include Share the Dignity and the McGrath Foundation.
- We have really cool Cygnett t-shirts!
This position plays a key role in the Australian sales function, owning specific customers to maximize needs, achieve business growth and sales targets set. In addition, this role should play a part in collaborating with others to help stimulate a creative and differentiated sales strategy for our customers.
Key Responsibilities
If successful in this role, we will expect to see:
Sales Planning and Forecasting
- Complete account plans for each customer as part of the annual budget process, planning the strategic direction of the Cygnett brand and product at customer level.
- Conduct Weekly / Monthly forecasting across all SKUs within an agreed accuracy rate
- Maintain Cygnett – Customer account plans with all key customers through strategic planning sessions (1-2 per year), formal quarterly performance review with the customer, and on-going informal weekly/monthly meetings. Document with notes distributed to management and stakeholders.
- Understand customers buying calendar, ensuring OTB opportunities are capitalised for all indent buys and timing communicated to PM team.
- Understand customer promotional calendar, and work with PM and Marketing to capitalize on available OTB for promotional buys.
- Review your customer sell thru-data weekly/monthly and action appropriately through proactive recommendations to customers, to drive sales, replenishment orders and effectively manage stock
- Identify potential new business for existing products and any other new opportunities through on-going customer review and market research
- Plan for expected new business together with extending existing business
- Develop pro-active competitive strategies and targeted sales campaigns.
- Achieve sales and gross profit budgets set for your Key Accounts.
- Manage debtor’s turnover in accordance with set process
- Manage sales and stock at customer level where appropriate to reduce stock returns
- Evaluate sales success of all products and categories at customer level and provide feedback to PM team
- Acquire, understand and maintain up to date knowledge of our entire product offerings relevant to the AU market and your customers, including all pricing, product features, benefits and product use.
- Submit regular reports on company’s activities and performance for planning and review, where requested
- Attend Sales meetings as required
- Maintain relevant project plans for any new markets, projects or major developments
Education
- Business/Marketing Degree or equivalent preferred
- Demonstrated success in a similar role in a high volume and fast moving business
- Strong organizational, administrative and commercial skills
- Solution based selling techniques - Ability to think strategically and creatively about how to create a win-win partnership for us and our customers
- An affinity for quality and stylish consumer electronics
- Active listener with a solution focus
- Strong and genuine customer relationship development capability
At the end of the day, we all just want to do our best work and go home to spend it with our family, friends and loved ones. We want to hire nice people. If you are keen to do a good job, want to be treated with respect and treat others with respect (and love our products), then we will all be one happy bunch!
What We Offer Our Talented Team Members
Apart from a collaborative team who are passionate about our top-quality products, we can offer you:
- Purchased annual leave
- Bring your dog to work
- Career break for up to 3 months
- Free apparel e.g. Cool T-shirts and Polos to save you thinking about what to wear
- Individual career success planning if you are invested in your career
- Hybrid working AND flexible working
- Giving back days
- Staff discounts – buy our products at cost
- Discounts through our partnerships
- One of the best workplaces you will ever find (we truly think so)
- And more!
Cygnett is an Equal Opportunity Employer. We believe that diversity is vital to our ability in providing our clients with the best possible solutions and welcome applications from all those with rights to work in Australia.
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