Business Analyst - Cloud
Orro Group
Date: 13 hours ago
City: Melbourne, Victoria
Contract type: Full time
This isn’t just another Business Analyst role and we’re not just another tech team. We’re strategic, future-focused, and wired to find smarter ways of working. This brand new role offers a true blank canvas a rare opportunity to shape how IT services are defined, delivered, and experienced from the ground up. Sitting at the intersection of service design, digital transformation, and AI enablement, you’ll play a key role in building something fresh, scalable, and future-ready. If you’re curious, collaborative, and excited by the potential of AI to transform service delivery, let’s talk.
About Orro
We’re an Australian success story, now close to 500 people strong, delivering secure, end-to-end digital solutions across cloud, collaboration, cyber security, data services and network infrastructure, all backed by over 20 years of experience. Trusted by some of Australia’s biggest brands, Orro leads the way in designing, building and operating digital infrastructure that delivers greater efficiency, agility, performance and resilience. Our solutions take the stress out of tech for more than 400 businesses and over 20 million Australians every single day.
Our mission? To create “future now” solutions making it faster, simpler and safer for people to access, store and share information, wherever they are and whoever they’re with. But more than that, we know that real impact comes from connecting people, not just machines. That’s why we take the time to understand our clients; how they work, what matters to them, and where they’re headed so we can deliver not just what they need today, but what they’ll need next.
With offices in Sydney, Melbourne, Canberra, Brisbane and Perth, and teams across New Zealand, the Philippines and the UK, Orro is known for delivering future-ready solutions, backed by deep expertise, genuine human insight and lasting partnerships.
What You’ll Be Doing
This brand-new role puts you at the heart of shaping how our teams and clients experience IT services. You’ll design our Service Catalogue from the ground up, finding clever ways to bring in AI and automation to make things faster, smoother, and smarter. It’s all about working with great people across the business to turn real needs into practical, future-ready solutions that actually make a difference.
What You’ll Bring
At Orro, we’re proud to support our people and the people who matter most to them in meaningful and inclusive ways. From public holiday swaps that embrace family and cultural diversity, to generous parental and caregiver leave, flexible work options, and company-wide mentoring, we’re here to help you thrive at every stage of life. We also invest in the future through our Emerging Leaders Development Program, nurturing the next generation of talent from within. On top of that, you’ll enjoy 3 days of paid volunteer leave each year, novated leasing, employee discounts, and full access to our wellbeing platform packed with expert fitness plans, nutrition tips, and tools to help you feel your best, inside and out.
About Orro
We’re an Australian success story, now close to 500 people strong, delivering secure, end-to-end digital solutions across cloud, collaboration, cyber security, data services and network infrastructure, all backed by over 20 years of experience. Trusted by some of Australia’s biggest brands, Orro leads the way in designing, building and operating digital infrastructure that delivers greater efficiency, agility, performance and resilience. Our solutions take the stress out of tech for more than 400 businesses and over 20 million Australians every single day.
Our mission? To create “future now” solutions making it faster, simpler and safer for people to access, store and share information, wherever they are and whoever they’re with. But more than that, we know that real impact comes from connecting people, not just machines. That’s why we take the time to understand our clients; how they work, what matters to them, and where they’re headed so we can deliver not just what they need today, but what they’ll need next.
With offices in Sydney, Melbourne, Canberra, Brisbane and Perth, and teams across New Zealand, the Philippines and the UK, Orro is known for delivering future-ready solutions, backed by deep expertise, genuine human insight and lasting partnerships.
What You’ll Be Doing
This brand-new role puts you at the heart of shaping how our teams and clients experience IT services. You’ll design our Service Catalogue from the ground up, finding clever ways to bring in AI and automation to make things faster, smoother, and smarter. It’s all about working with great people across the business to turn real needs into practical, future-ready solutions that actually make a difference.
- Shape and document IT services, SLAs, workflows, and ownership models.
- Build a best-in-class, ITIL v4-aligned Service Catalogue from the ground up.
- Run workshops, capture business needs, and bring stakeholders into alignment.
- Pinpoint gaps, overlaps, and automation wins across existing services.
- Co-create AI-powered tools with delivery teams; think chatbots, smart triage, and intelligent knowledge bases.
- Keep everything sharp, secure, and compliant with governance and risk standards.
- Lead change and help users embrace new services with confidence.
- Deliver crisp, useful docs, process maps, user stories, test plans, training content.
What You’ll Bring
- Experience in a Business Analyst role, ideally within ITSM, AI adoption, or digital transformation.
- Proven capability designing and implementing ITIL-based Service Catalogues.
- Strong working knowledge of ITSM platforms and service management best practices.
- Familiarity with AI tools like Microsoft Copilot, OpenAI, Power Automate.
- Excellent communication and facilitation skills.
- Strong documentation and process modelling capabilities.
- ITIL v4 certification.
- Exposure to Agile and/or DevOps delivery environments.
- Knowledge of the Managed Services industry.
- Experience with service portfolio management.
- Involvement in AI-led transformation initiatives.
At Orro, we’re proud to support our people and the people who matter most to them in meaningful and inclusive ways. From public holiday swaps that embrace family and cultural diversity, to generous parental and caregiver leave, flexible work options, and company-wide mentoring, we’re here to help you thrive at every stage of life. We also invest in the future through our Emerging Leaders Development Program, nurturing the next generation of talent from within. On top of that, you’ll enjoy 3 days of paid volunteer leave each year, novated leasing, employee discounts, and full access to our wellbeing platform packed with expert fitness plans, nutrition tips, and tools to help you feel your best, inside and out.
- Note: The role is subject to state and federal police background checks.
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