Technical Support Officer

Employment Type: Permanent Full time

Hours: 76 hours fortnight

Location: Onsite 5 days a week

Upload with Application: Resume, cover letter, and all relevant qualifications


Where there's life, there's Mercy.

Where there's care, there's You.

Through the battles and the breakthroughs, we're there. Where will you be?

For over a century, our incredible teams have provided care for people at every stage of life. Across our aged care homes, hospitals and research facilities, and across numerous cities and towns, we're on a journey to keep growing our impact for the next hundred years.

As a for-purpose organisation with over 10,000 dedicated, compassionate people, we continue to offer more services and deeper care than ever before. With Mercy, you'll have the chance to make an impact and gain experience that's hard to find elsewhere.

At Mercy Health, it's all about taking what we have and making it better.

To do that, we need you.

Join us as at Mercy Health, and help our teams deliver even greater outcomes.

About the opportunity

At Mercy Health, you'll become part of a proud history built on over 100 years of expertise, skill and care. As the Technical Support Officer, you'll use your troubleshooting skills to provide comprehensive level 2 on-site technical support to end-users, ensuring timely resolution while maintaining a high level of customer satisfaction. This role involves investigating and resolving a wide range of technical issues related to, hardware, software, network, collaboration, and other supported digital services to help achieve even more for all who need us.

You will need to travel from one site to another for face-to-face support.

Full Clean Driving License Required.

What you'll bring

It takes a special kind of person to work in healthcare or community services. If you are genuinely interested in helping others, then you'll find you can build something here and find your place in a team of 10,000 hearts.

To thrive in this role, you will have:

• Over 2 years of hands-on experience as an IT Desktop Support, Level 2 Engineer
• Strong troubleshooting and problem-solving skills
• Excellent verbal and written communication abilities
• Advanced knowledge of Microsoft Windows Operating system and related core productivity apps
• Office 365 management, Active Directory, Entra, MS Intune
• Familiar with hardware fundamentals and component failure troubleshooting
• Proficiency in Network concepts and troubleshooting and understanding of protocols
• Knowledge of cybersecurity principles
• Experience with remote support tools and ticketing systems (ServiceNow and ITIL v4 Foundation desirable)
• Knowledge of Collaboration technology
• Flexible and positive approach with excellent time management and planning skills
• Ability to work effectively both independently and as part of a team
• The ability to nurture friendly, respectful relationships and contribute to a collaborative team environment

You will also be required to provide evidence of, or in the process of obtaining:

• A current Police Record Check
• Unrestricted Working Rights
• Current COVID-19 certificate, proof of current influenza vaccination and other vaccination status consistent with public health orders.

Ready to help us shape the future of healthcare?

Join us and make a meaningful difference in people's lives - and your career.

Are you ready to apply for this role? Click Apply now

Please contact us if you would like to find out more or communicate any requirements to ensure we provide you with a fair and equitable interview and selection process.

We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture.

We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present.

The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We're proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.