Analyst - Hybrid - North Sydney, South Wales

About Us

WorkForce Software, an ADP Company, is the first global provider of workforce management solutions with integrated employee experience capabilities. The company’s WorkForce Suite adapts to each organization’s needs—no matter how unique their pay rules, labor regulations, and schedules—while delivering a breakthrough employee experience at the time and place work happens. Enterprise-grade and future-ready, WorkForce Software is helping some of the world’s most innovative organizations optimize their workforce, protect against compliance risks, and increase employee engagement to unlock new potential for resiliency and performance. Whether your employees are deskless or office workers, unionized, full-time, part-time, or seasonal, WorkForce Software makes managing your global workforce easy, less costly, and more rewarding for everyone.

Over one thousand organizations with more than 4 million users in over 100 countries rely on WorkForce Software solutions to streamline compliance, reduce labor costs, provide more intuitive tools to their employees, and achieve strategic HR on a global basis.

Responsibilities

• Work directly with customers to troubleshoot and resolve application/system issues efficiently to drive customer satisfaction
• Build relationships and trust with customers through open and interactive communication
• Collaborate with internal stakeholders and management to reduce defects and improve overall product/system performance
• Contribute to customer self-help by authoring relevant knowledge base content
• Stay current on technical specifications for WorkForce Software products and Human Capital Management applications through continuous learning activities
  
  

Requirements

• Strong technical and analytical aptitude, specifically in complex, enterprise software applications
• Prior technical/system support experience in a customer-facing role is highly preferred
• Experience with SQL and writing complex queries
• Excellent oral and written communication skills
• Prior customer service experience is highly preferred
• Experience with business applications, such as Word, Excel, etc.
• Must work well as a team member and individually
• Familiarity or experience utilizing Java, C#, C++ or 4GL programming languages
• Experience or background in HR, Payroll, or Time and Attendance preferred
• Must be able to join on-call rotation and cover evenings/weekends as necessary
  
  

Travel

• None
  
  

Education

• Bachelor’s degree or equivalent experience.
• Exposure to any ERP software is an advantage
  
  

Come join our Team. You’ll love working here because you can:

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Unlock your Potential. Participate in leadership programs designed for you to lead using your natural strengths (Leadership Excellence, Advancing Women in Leadership).
• Grow your career with a company committed to workplace gender equality.
• Influence the Business. Join our employee-led groups iWIN – International Women Inclusion Network, Pride (LGBTQ), Thrive (Disability), Generations and connect with a network of people who share common interests and experiences.
• Access multiple leave options to suit your needs. Generous Parental Leave Allowance. Personal Emergency Leave. Cultural Inclusion Leave.
• Focus on your health and well-being. Access to Employee Assistance Program, well-being webinars, free flu vaccinations, and time off for R U OK day.
• Access WFS/ADP’s generous employee benefits including lifestyle and wellbeing discounts for you and your family from 450+ vendors Australia wide.
  
  

WorkForce Software, an ADP company, is an Equal Employment Opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We are committed to building a workplace that reflects the diversity of the communities we serve and encourage applications from Aboriginal and Torres Strait Islander people. ADP encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support, please contact our Talent Acquisition Department at [email protected], 02 8399 1688 ext. 111 (Voicemail Only).