Freight & Customer Service Manager

Freight & Customer Service Manager – WA

Forrestfield, WA | Full-Time | ASAP Start

Our client is on the lookout for a strategic and experienced freight leader to oversee high-volume transport operations between WA and the Eastern Seaboard. This is a senior-level, permanent role managing the full freight and customer service function, from scheduling through to client reporting.

Key Responsibilities:

• Manage end-to-end inbound and outbound freight movements
• Lead, coach, and develop a high-performing team across freight coordination and customer service
• Maintain strong working relationships with key freight partners
• Attend and lead customer meetings, quarterly account reviews, and provide board-level reporting
• Ensure full compliance with COR, WHS, and transport regulations
• Deliver timely, high-quality reporting to state leadership, data accuracy and insights are critical
• Drive process improvements, system efficiencies, and service excellence

What You’ll Bring:

• Proven leadership experience in freight, logistics, or transport (Highly Desireable)
• 2+ in management (Requirement)
• Strong working knowledge of SAP (Requirement)
• Commercial mindset with the ability to interpret data and influence strategic outcomes
• Excellent interpersonal and stakeholder management skills
• Confident representing operations in front of customers, internal leaders, and external partners

Salary & Benefits:

• $110K–$120K + super
• Monday to Friday role with occasional weekend work
• Stable, long-term opportunity with a leading national transport organisation

If you’re a freight operations leader ready to take ownership of a large, fast-paced portfolio—get in touch or apply today.