Retail Operations Assistant

Established in 1915, Haigh’s Chocolates is the oldest family-owned chocolate maker in Australia. Run by fourth generation Haigh’s family, we employ over 950 people across 21 retail stores currently located in Adelaide, Melbourne, Sydney and Canberra, as well as online, plus two factories and head office. Using only the finest and freshest ingredients, Haigh’s prides itself on being a chocolate ‘bean to bar’ specialist, committed to the art of premium chocolate making. Haigh’s roast their own cocoa beans, ethically sourced from plantations around the world, to create a unique blend of premium milk and dark chocolate. Through meticulous artisan skills that include handmade chocolate creation and finishing, combined with advanced manufacturing equipment and techniques, Haigh’s creates exquisite chocolates that look and taste delicious.

Support retail excellence from behind the scenes as part of our Sales Optimisation Team! This is a full-time, 12-month fixed-term contract based at our Head Office in Parkside, reporting to the Sales Optimisation Manager. While the role is full-time, we may consider 0.8 FTE for the right candidate.

In this role, you’ll support the Retail team through accurate reporting, operational administration, and system maintenance. You’ll analyse sales data, investigate errors, assist with stock claims, and help our stores deliver exceptional customer experiences.

Your key responsibilities include:

• Sales and stock reporting using POS (Square) and ERP (QAD) systems.
• Investigating payment and charge discrepancies.
• Supporting weekly forecasting and KPI tracking.
• Assisting with stocktake processes.
• Managing store requests, including CCTV footage and POS support.
• Identifying and suggesting process improvements.
• Providing backup support for the Inventory Specialist and Sales Data Analyst within the Sales Optimisation Team. 

What you’ll bring:

• Experience in an administrative or retail support role.
• Strong attention to detail and ability to manage multiple priorities.
• Proficiency in Microsoft Office, particularly Excel and PowerPoint.
• Confidence with office systems; familiarity with POS or ERP platforms is a plus.
• A positive, collaborative mindset and strong communication skills.
• Ability to stay calm and focused during busy retail periods (like Easter and Christmas).
• A certificate in Administration, Business, or a related field is desirable.

Why you’ll love it here: 

• Work with a passionate and collaborative team who care about what they do.
• Be part of a business that values trust, determination, and contribution - and has fun along the way.
• There’s always chocolate on hand when the afternoon slump hits!

Haigh's believes that by valuing differences in backgrounds, cultures, abilities and experiences, that our work environment will be free from bias and prejudice. We are committed to making reasonable adjustments for those with disability to provide a positive barrier-free recruitment process and supportive workplace.