Fundraising Support Executive
Australian Sports Foundation
Date: 20 hours ago
City: Canberra, Australian Capital Territory
Contract type: Full time
We are the Australian Sports Foundation, and we are transforming sport through the power of philanthropy.
Our Vision is a thriving sporting nation and a community that benefits from all that sport has to offer. Everyone in Australia, regardless of background, ability or culture has access to the health and social benefits of sport.
Our mission is to partner with athletes, clubs, sporting organisations and donors to achieve their priorities for the development of sport.
We provide excellent services and technology, innovative ideas and products and are true partners in sport.
Our advocacy will lead to a culture of giving that transforms our sector.
These partnerships and strategies will allow philanthropy to achieve a more sustainable future for sport.
Over the last decade, we’ve proudly raised almost $800m through our online fundraising platform and grown annual donations from under $20m a year to $100m.
As a key frontline representative of the Australian Sports Foundation (ASF), the Fundraising Support Executive plays a vital role in providing high-quality service and operational support to fundraising partners, donors, and stakeholders. This role supports exceptional fundraising experiences through effective onboarding, accurate record-keeping, prompt enquiry resolution, and the ongoing maintenance of help desk materials and resources. The successful candidate will actively contribute to ASF’s mission to ensure that everyone in Australia, regardless of background, ability or culture, has access to the health and social benefits of sport.
The Fundraising Support Executive Will Be Responsible For
Operational Support
Implement and champion excellent service levels across all interactions with fundraising partners, donors, and stakeholders
Respond to enquiries via phone, email, and mail in a timely and professional manner.
Manage the onboarding process for new fundraisers to ensure a smooth and supported journey.
Conduct validation checks to confirm that grant payments to eligible fundraisers meet approval and compliance criteria.
Maintain accurate stakeholder data and interaction histories in our CRM (Salesforce), tracking both new and existing accounts and relationships.
Fundraiser Enablement & Customer Success
Develop a strong understanding of the goals and needs of fundraising partners to provide tailored support.
Ensure fundraising partners receive accurate and timely access to tools, platforms, and resources to enhance their fundraising efforts.
Contribute to the creation and maintenance of help desk materials and knowledge base content.
Support the identification and development of service, product, policy, and platform improvements that could enhance the fundraiser experience and improve retention.
Identify and refer high-value fundraising opportunities to the Sports Fundraising team.
Key Skills
Excellent interpersonal, verbal and written communication skills with the ability to collaborate across various teams and work streams.
Demonstrated experience in customer service, administration, or coordination role
Highly organised with strong attention to detail and accurate administrative skills
Capable of managing multiple priorities, working independently, and thriving in fast-paced environments
Proficient in Microsoft Office Suite and confident in using CRM systems (Salesforce preferred)
Passion for community sport and its potential to create positive social impact (highly regarded)
If you feel like you are the right candidate for the position, click apply now!
Our Vision is a thriving sporting nation and a community that benefits from all that sport has to offer. Everyone in Australia, regardless of background, ability or culture has access to the health and social benefits of sport.
Our mission is to partner with athletes, clubs, sporting organisations and donors to achieve their priorities for the development of sport.
We provide excellent services and technology, innovative ideas and products and are true partners in sport.
Our advocacy will lead to a culture of giving that transforms our sector.
These partnerships and strategies will allow philanthropy to achieve a more sustainable future for sport.
Over the last decade, we’ve proudly raised almost $800m through our online fundraising platform and grown annual donations from under $20m a year to $100m.
As a key frontline representative of the Australian Sports Foundation (ASF), the Fundraising Support Executive plays a vital role in providing high-quality service and operational support to fundraising partners, donors, and stakeholders. This role supports exceptional fundraising experiences through effective onboarding, accurate record-keeping, prompt enquiry resolution, and the ongoing maintenance of help desk materials and resources. The successful candidate will actively contribute to ASF’s mission to ensure that everyone in Australia, regardless of background, ability or culture, has access to the health and social benefits of sport.
The Fundraising Support Executive Will Be Responsible For
Operational Support
Implement and champion excellent service levels across all interactions with fundraising partners, donors, and stakeholders
Respond to enquiries via phone, email, and mail in a timely and professional manner.
Manage the onboarding process for new fundraisers to ensure a smooth and supported journey.
Conduct validation checks to confirm that grant payments to eligible fundraisers meet approval and compliance criteria.
Maintain accurate stakeholder data and interaction histories in our CRM (Salesforce), tracking both new and existing accounts and relationships.
Fundraiser Enablement & Customer Success
Develop a strong understanding of the goals and needs of fundraising partners to provide tailored support.
Ensure fundraising partners receive accurate and timely access to tools, platforms, and resources to enhance their fundraising efforts.
Contribute to the creation and maintenance of help desk materials and knowledge base content.
Support the identification and development of service, product, policy, and platform improvements that could enhance the fundraiser experience and improve retention.
Identify and refer high-value fundraising opportunities to the Sports Fundraising team.
Key Skills
Excellent interpersonal, verbal and written communication skills with the ability to collaborate across various teams and work streams.
Demonstrated experience in customer service, administration, or coordination role
Highly organised with strong attention to detail and accurate administrative skills
Capable of managing multiple priorities, working independently, and thriving in fast-paced environments
Proficient in Microsoft Office Suite and confident in using CRM systems (Salesforce preferred)
Passion for community sport and its potential to create positive social impact (highly regarded)
If you feel like you are the right candidate for the position, click apply now!