Recoveries & Settlements Specialist

Recoveries & Settlements Specialist

Location: Brisbane, Sydney, or Melbourne | Salary: up to $110k + Performance-Based Bonus

Join a well-established insurance company that values high performance and integrity. This is a unique opportunity for a Commercial Recoveries & Settlements Specialist to make a tangible impact within a leading claims and recovery department.


About the Company:

We are a privately-owned, fast-growing insurer with a strong family ethos and a commitment to delivering exceptional service. Our team operates under a culture of high performance with high integrity, ensuring every individual plays a vital role in shaping our shared success.


The Role:

As a Commercial Recoveries & Settlements Specialist, you will report directly to the Operational Risk Manager and play a key role in managing supplier relationships within the Third Party Recoveries & Settlements team. This role involves:

• Building and maintaining strong, compliant relationships with insurance suppliers, ensuring that all contractual obligations are met.
• Monitoring supplier adherence to industry standards and regulatory requirements, such as GICOP, Privacy, and CPS230.
• Utilising your analytical skills to assess supplier performance, trends, and key metrics, while providing insightful reports to senior management.
• Facilitating negotiations, renewals, and reviews of supplier contracts, ensuring they align with business objectives and compliance obligations.
• Proactively identifying risks or conflicts, proposing solutions, and ensuring smooth operations within the claims process.

Key Responsibilities:

• Review, negotiate, and manage supplier contracts to meet performance targets and compliance standards.
• Evaluate supplier performance through KPIs and SLAs, driving improvements and ensuring service quality.
• Ensure suppliers meet regulatory requirements and maintain internal policies.
• Address and resolve operational issues in a timely manner to safeguard business operations.
• Work closely with internal teams, providing guidance and training to ensure effective onboarding and performance management.

Qualifications & Experience:

• A minimum of 3 years' experience in a similar role within insurance, recoveries, or claims management
• Strong knowledge of industry regulations and compliance standards, including GICOP, Privacy, and CPS230
• Proficient in data analysis and performance evaluation
• Exceptional communication skills with the ability to liaise with a range of stakeholders, including legal teams and suppliers
• Hands-on experience in risk management and supplier performance is essential; formal qualifications are not required

What We Offer:

• Competitive salary package up to $110,000, with the potential for an annual performance-based bonus.
• Flexibility in location: Work from Brisbane, Sydney, or Melbourne.
• A collaborative team environment where you will be supported in growing your career.
• A culture of high performance with high integrity that rewards your contributions.

Ready to make an impact? Apply now or reach out for a confidential discussion. Contact Caitlin Holder on 0412 939 951 for a confidential conversation.


At Fuse Recruitment, we specialise in placing top talent within the insurance and superannuation sectors. If you’re looking for your next career move, we’d love to hear from you!


Know someone who’d be perfect for this role? Refer them to us and receive a $500 referral bonus if we place them in a new position!


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