Business Officer

• Join RBA's Payment System Operations team at its Sydney CBD site
  
• 18-month fixed term contract
  
• Be part of an organisation that serves Australia's public interest
  
• Develop your career in a collaborative environment
  
• Access to a wide range of staff benefits, including gym facilities, fitness classes and cafeteria

About the role

This is a dual Service Desk and Operations position that plays an integral role within RBA's Payment Settlements Department based in the Sydney CBD.

The Payments Settlements Department is responsible for the settlement of interbank obligations arising from the exchange of payments in Australia, the conduct of Exchange Settlement Accounts and the settlement of the Reserve Bank's own trading activities.

As part of its responsibilities, the Department operates critical national infrastructure supporting the Australian financial system, including the Reserve Bank Information and Transfer System (RITS).

As part of the team, you will be responsible for providing efficient administrative and operational support functions for Payment Settlement (PS) Systems including RITS, SWIFT and the Fast Settlement Service (FSS). Other responsibilities will include:

• Assisting with the completion of critical daily operational processes.
  
• Providing first and second level Service Desk support for both internal and external users.
  
• Monitoring systems to facilitate the early detection of issues.

About you

To be successful in this critical role you will possess;

• 2-3 years' experience in an operations role of a financial institution supporting and/or administering a business system.
  
• Proven experience in a customer service or service desk environment providing high quality support for both internal and external stakeholders.
  
• Ability to follow established procedures and complete tasks in a timely and accurate manner.
  
• Strong communication skills and attention to detail.
  
• Excellent people skills and ability to work productively with other staff and as part of a team.
  
• Proven aptitude for analysing and resolving operational problems.
  
• Knowledge and exposure to payment systems.

Be More

Working for an organisation that truly makes a difference to the people of Australia, we can offer development and career opportunities in a collaborative environment that supports your growth, wellbeing and promotes flexibility. Your individual growth and success drives the RBA forward as an organisation. Be more means you can do more, for yourself and for Australia.

Why RBA?

The RBA makes an important contribution to the Australian economy through the pursuit of national economic policy objectives and associated activities in financial markets and banking. We also issue Australia's banknotes and operate infrastructure critical to the payments system, all of which contribute to the welfare of the Australian people. Made up of specialists across a wide range of fields, our people, values, and culture play a critical role in achieving our objectives. Striving to be Open & Dynamic, we consider and incorporate different perspectives, work across teams and are transparent with each other, whilst delivering quality together effectively and focusing on outcomes by prioritising, testing, learning, and refining as we go. Our people conduct themselves with a high degree of integrity, while striving for excellence in the work they perform and the outcomes they achieve. We encourage intelligent inquiry and we treat one another with respect while promoting the public interest through our efforts. We know it is the growth and success of our people that drives the RBA forward. Come and make a bigger contribution while you build and develop your own skills too, because being more means you can do more, for yourself and for Australia.

The Reserve Bank of Australia is committed to equity, diversity and inclusion through key initiatives. We welcome and encourage applicants from diverse backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse background, those living with a disability and from the LGBTQ+ community. We are committed to making the recruitment process fair and equitable for all our candidates.