Technical Support Lead

We currently have an opportunity for a Technical Support Lead. Join our Information Technology team and play a key role in in driving operational excellence and ensuring the stability and performance of critical business applications through proactive leadership and expert technical support. Reporting to Application Support Manager you'll help deliver high-quality outcomes that support our essential services.


What You'll Do
This role offers a broad scope, with key responsibilities including:

• Provide second-level support and maintenance for critical business applications, ensuring optimal system performance and adherence to ITSM processes.
• Lead and develop the Application Support team through mentoring, performance coaching, and fostering a high-performance culture.
• Manage incidents, service requests, application updates, and changes through ServiceNow to maintain service continuity and minimise downtime.
• Identify and implement process improvements to drive application efficiency, enhance user experience, and support cost-saving initiatives.
• Drive quality standards and compliance by promoting a culture of continuous improvement and proactively managing risk and performance metrics.

What You'll Bring

• Tertiary qualification in Information Technology or related discipline.
• Proven extensive experience in application support or development within an ITIL framework.
• Solid working knowledge of Microsoft technologies, including MS SQL and Power Platform.
• Proven ability to troubleshoot complex application issues and provide level 2/3 support.
• Strong communication and stakeholder engagement skills, with ITIL certification viewed favourably.

More than anything, you'll bring a strong work ethic, a positive attitude, and a commitment to delivering high-quality outcomes for our clients.


Why Downer?

At Downer, we plan, create, and sustain essential public services across Australia and New Zealand. From hospitals to data centres and defence partnerships, we manage critical infrastructure that keeps communities thriving.


What It Means to Belong at Downer

We're proud of our high-performance culture and commitment to diversity, offering:

• Training and development to support and diversify your career.
• With 30% of vacancies filled internally you'll find real opportunities to advance your career.
• Perks@Downer: healthcare discounts, great savings on retail purchases, car purchases and much more.
• Employee Assistance Program: professional support for you and your family when you need it most.

Downer Group is an equal opportunity employer committed to diversity and inclusion. We encourage applications from all backgrounds, including First Nations people and those from culturally and linguistically diverse communities.