Senior Advisor, Community & Engagement

• $128k + 12% super. Hybrid – Footscray office, close to public transport
• Permanent and fixed term contracts available!
• Work on delivering positive outcomes for our customers and the community we serve!
  
  

About Greater Western Water

We’re water… and more.

GWW is a Victorian government owned water corporation that provides an essential service to some of the fastest-growing communities in Australia, stretching from Melbourne’s CBD to Lancefield in the north and Bacchus Marsh in the west. Click here to learn more

Benefits

• We embrace flexibility and connection with a balance of on-site and WFH.
• Free onsite parking (subject to availability)
• Gender neutral, 16-week parental leave available from commencement
• Monthly work life balance day off to treat yourself (if full-time)
• Free income protection and salary continuance insurance
• Access to corporate health insurance deals with major providers
• Wellbeing, prayer, and sensory rooms in the Footscray and Sunbury office
  
  

The opportunity

Due to internal movements, we have two new vacancies within our team – one permanent and one fixed-term! Are you an experienced and passionate engagement professional who is values driven and looking to secure positive outcomes for customers, community and country?

Greater Western Water is seeking dynamic individuals to champion customer and community voices, enhancing our reputation through meaningful, inclusive, and transparent engagement. Collaborating closely with project managers, contractors, and delivery partners, you will ensure community values are at the heart of our work in the delivery of water infrastructure projects.

You will lead best-practice engagement, build strong stakeholder relationships across our service region, develop and implement high-quality communication and engagement plans, programs and activities that advocate for great customer and community outcomes and influence strategic decisions.

If you're driven to advocate for exceptional customer outcomes and want to shape the future of water services, we want to hear from you!

Responsibilities

• In consultation with key stakeholders, develop and implement effective and strategic communication and engagement plans aligned with the GWW Community Engagement Framework and IAP2 Core Values.
• Provide high quality and timely strategic and operational community engagement advice to drive superior community outcomes and experience.
• Drive innovation and identify opportunities to deliver best practice community engagement and develop high quality public information that is clear, timely and accessible.
• Manage logistics for a range of communications and engagement activities and events including community information sessions, launches, letterbox drops, corporate events and public and promotional events incorporating an u nderstanding the barriers to engagement with an proactive and adaptive approach.
• Identify risks to customer experience and advocate within the business for the best customer outcome and respond to customer and public enquiries in a timely and appropriate manner.
  
  

Skills & Experience

• Demonstrated experience in communication and engagement roles working on multiple projects.
• Experience developing and executing community and stakeholder engagement programs and plans that build community capacity and social licence to operate, in accordance with IAP2 core values combined with expertise in analysis, reporting and evaluation of engagement processes and programs.
• Ability to provide specialist advice combined with exceptional negotiation and influencing skills.
• Outstanding verbal and written communication skills, with the ability to adapt your style for a diverse audience.
• Demonstrated ability to identify and manage issues that can impact on organisational reputation or achievement of strategic objectives.
• A qualification in communication or related field or an IAP2 certification would be highly regarded.
• A current Victorian driver's licence is advantageous as this role involves travel across our service region and occasional community engagement activities outside of standard hours.
• This role will require the successful candidate to undertake a Working with Children Check (WWCC).
  
  

See yourself thrive

Our vision for GWW is Thriving People and Country. W e aim to be as diverse as the communities we serve and are deeply committed to building a workplace where everybody thrives. We’re supportive, inclusive, and friendly, and value everyone for who they are and what they can bring.

We’re seeking applicants across all cultural backgrounds, genders, and abilities, and will make reasonable adjustments as required, so please talk to us about what you need.

Don’t meet every single requirement? If you’re excited about this role, we encourage you to apply.

Don’t delay your application, include your resume, and cover letter (no more than 1 page), shortlisting will commence early!

Applications close: Thursday 19, June

The successful candidate will be required to complete pre-employment checks, including reference checks, medical assessments, a national police check, and verification of working rights in Australia.