Customer Service Officer
AMA Group Ltd
Date: 1 day ago
City: Arundel, Queensland
Contract type: Full time
At AMA Collision Arundel, we are a large, spacious facility leading the way in high quality collision repairs. Our team of 42 includes long serving team-members complimented by a new crew coming through.
Our specialist team completes all repairs from small to large and our new fully equipped site includes 4 Spray Booths, 4 Car-O-Liner systems, 3 Spot Welders and 6 front draft Prep bays.
Great staff facilities including secure onsite staff parking, large lunchroom, coffee and vending machines and weekly staff lunches!
The Opportunity
We’re looking for a passionate and customer-focused Customer Service Officer to join our team on a permanent basis.
As a Customer Service Officer, you will play a key role in supporting our team and managers with administrative duties while keeping our customers updated about their vehicle repairs.
Does this sound like you?
AMA Group is an equal opportunity employer. We are dedicated to finding the best fit for every role. All qualified applications will be considered regardless of gender identity or expression, age, religion, national origin, disability, or sexual orientation.
No matter who you are, if you have the drive and talent to progress, when you’re part of our Team, you’re going places - APPLY NOW.
Our specialist team completes all repairs from small to large and our new fully equipped site includes 4 Spray Booths, 4 Car-O-Liner systems, 3 Spot Welders and 6 front draft Prep bays.
Great staff facilities including secure onsite staff parking, large lunchroom, coffee and vending machines and weekly staff lunches!
The Opportunity
We’re looking for a passionate and customer-focused Customer Service Officer to join our team on a permanent basis.
As a Customer Service Officer, you will play a key role in supporting our team and managers with administrative duties while keeping our customers updated about their vehicle repairs.
- Permanent Position
- Monday to Friday, 40 hours per week
- Hours: 8:00 AM – 4:30 PM
- Ensure a welcoming and customer-friendly environment
- Greet customers upon arrival and assist with inquiries
- Keep customers informed about the repair process and anticipated completion dates
- Follow up with customers to ensure satisfaction with the AMA experience
- Manage phone and email correspondence
- Support management with inventory control (parts, paint, consumables, etc.)
- Liaise with insurance providers regarding claims and repairs
Does this sound like you?
- Proven experience within a Customer Service position
- Highly professional and personable with strong relationship building skills
- Strong systems experience and competent computer abilities
- Excellent verbal and written communication skills
- Ability to meet strict deadlines
- Able to work effectively and collaboratively with the team
- Reward & recognition
- Career development and training
- Referral bonus for recommending a friend to work with us
- Discounts on parts and tools
- Uniforms
- 24/7 professional counselling for Team members and their immediate families
AMA Group is an equal opportunity employer. We are dedicated to finding the best fit for every role. All qualified applications will be considered regardless of gender identity or expression, age, religion, national origin, disability, or sexual orientation.
No matter who you are, if you have the drive and talent to progress, when you’re part of our Team, you’re going places - APPLY NOW.
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