Customer Service Consultant - Casual
ELK
Date: 1 day ago
City: Preston, Victoria
Contract type: Part time
Customer Service Consultant (Casual)
As a member of our superstar Customer Service team you will provide prompt, exemplary, customer centric service to all of our customers via email, chat, phone and socials. This role is responsible for communicating with all internal and external customers in line with ELK voice, values and service standards to ensure an exemplary experience across each and every touch point. As part of the customer service team, this role will be fully versed in the use of Gorgias and Shopify.
Your Responsibilities Will Include
You have a love of putting the customer at the forefront of everything you do, and are committed to provide a superior, on brand consumer experience consistent with our sustainability mission. You are a confident and charismatic communicator with a positive and proactive disposition. You are known for your solutions focused mindset and are both comfortable and very capable at navigating challenges with customers from all walks of life.
It is your personal and professional mission to retain and convert customers, ultimately ensuring the best and most positive experience on every occasion. Your values are aligned to ours and you enjoy working in an inclusive environment, ensuring everyone is on the same page and striving for the same goals.
You Are a Perfect Match With
- Casual role (potential to become Permanent Part time)
- 2 – 4 shifts, ave 15 - 30 hours per week
- Weekdays only, (key days Monday and Friday with flex)
- Gorgias experience essential
As a member of our superstar Customer Service team you will provide prompt, exemplary, customer centric service to all of our customers via email, chat, phone and socials. This role is responsible for communicating with all internal and external customers in line with ELK voice, values and service standards to ensure an exemplary experience across each and every touch point. As part of the customer service team, this role will be fully versed in the use of Gorgias and Shopify.
Your Responsibilities Will Include
- Responding promptly and positively to all enquiries (phone, email, chat & socials) and seeking resolution
- Maintaining accurate consumer data against tickets
- Proactively look for opportunities to upsell and provide after care instructions
- Working collaboratively and regularly communicating with wider ELK community (Retail, Wholesale, Distribution Centre)
- Maintaining expert product knowledge on ELK fit, fabric and features & benefits
- Being a brand advocate and providing consistent, exemplary customer service
- Being an authentic advocate for our Sustainability journey
You have a love of putting the customer at the forefront of everything you do, and are committed to provide a superior, on brand consumer experience consistent with our sustainability mission. You are a confident and charismatic communicator with a positive and proactive disposition. You are known for your solutions focused mindset and are both comfortable and very capable at navigating challenges with customers from all walks of life.
It is your personal and professional mission to retain and convert customers, ultimately ensuring the best and most positive experience on every occasion. Your values are aligned to ours and you enjoy working in an inclusive environment, ensuring everyone is on the same page and striving for the same goals.
You Are a Perfect Match With
- At least 1+ years experience in an (Online) Customer Service role or similar
- At least 3+ years experience in a service based role (Retail Fashion highly regarded)
- Experience using Gorgias (very highly regarded) and Shopify, with the ability to quickly learn systems and manage time effectively
- Salary and benefits commensurate with experience
- Hybrid working with a genuine commitment to work life balance
- Highly collaborative, family centric and supportive work environment
- Market leading product discounts for you, your family & friends
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