IT Change Analyst

About the role

Chemist Warehouse is one of Australia's largest retailers, growing continuously year on year. With over 600 stores in Australia, New Zealand, Ireland, China, and Dubai, and many more exciting locations to come, the secret to our success lies in our exceptional customer service paired with competitively priced quality products. We take great pride in being innovative and responsive to the changing needs and challenges of the current market.

We are seeking someone with a passion for technology and training, no experience necessary, just a can-do attitude. This role will involve training teams on new systems, supporting the ongoing use and adoption of these systems, supporting the development and sending of key communications and capturing and analysing data to track the effectiveness of change initiatives. The ideal candidate will have excellent people and communication skills and the ability to learn new technologies to support people using a new system

Key Responsibilities

FUNCTIONAL RESPONSIBILITIES TECHNOLOGY AND SYSTEMS ADOPTION:

• Work closely with stakeholders and project team to learn and become proficient in new systems, software, or tools being introduced.
• Assist in troubleshooting issues related to the new technology, coordinating with IT / Project support where necessary.
• Identify barriers to adoption or usage of technology and collaborate with stakeholders and Change Manager to resolve issues.
• Monitor system usage and provide feedback to ensure continuous improvement and adoption.

TRAINING & SUPPORT:

• Support the design, development, and delivery of engaging training sessions for end-users on new technologies and systems.
• Provide hands-on support to users during system rollouts and ongoing usage to ensure smooth adoption.
• Create user-friendly documentation, training materials, and FAQs to assist users in understanding and navigating new systems.  Offer one-on-one and group support for users experiencing challenges with technology or process changes.
• Identify trends and patterns in the data that could inform adjustments to change strategies or interventions.

STAKEHOLDER ENGAGEMENT:

• Collaborate with change lead, business leaders, department heads, and other stakeholders to ensure alignment with organisational goals and change objectives.
• Provide guidance and regular updates to change lead and stakeholders on the progress of change efforts, including feedback from end-users.
• Coordinate and communicate effectively across teams to ensure a smooth implementation process.

Key Skills & Experience

• Technical Skills: Good understanding of the Office 365 Suite of tools (Word, PowerPoint, Excel, SharePoint).
• Training & Communication: Excellent written and verbal communication skills with the desire to learn to present complex information in an accessible and engaging way.
• Technology Proficiency: Comfortable learning and using new technologies and systems.
• Problem-Solving: Ability to identify challenges in system adoption and behaviour change, and to develop creative solutions.
• Project Management: Ability to manage multiple tasks and work streams simultaneously while maintaining attention to detail and meeting deadlines.

What you should know

Aside from the usual things you should expect from any organisation, we also offer our team the following:

• Discounts across all our brands. Plus, access to the "gift shop" at our Head Office with exceptional discounts on end-of-line products.
• Discounted hot/cold food and drink at our Head Office on-site cafe.
• Free flu vaccinations.

We have a hybrid working arrangement, so you'll need to be based in Melbourne. Our office is in Preston.

If this role isn't quite right for you but what we're up to sounds interesting, please keep an eye out for future roles on our LinkedIn page and consider adding a job notification. We expect this role to be one of the many incredible team members on our journey ahead!