Head of Legal Operations

Working at Transurban is different; it's a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions-building and operating safer, smarter, and more sustainable roads-to solve pressing transport challenges that are slowing cities down.

About the role

We're seeking a Head of Legal Operations, reporting to the Group General Counsel (GGC), who will be responsible for supporting the GGC and the Legal team to help deliver Transurban's business objectives.

As a member of the Legal Leadership Team, you will be a key contributor to the overarching strategy and culture of the Legal team. You'll be collaborating with other Legal leaders and their teams to drive innovation, effectiveness and engagement.

As our Head of Legal Operations, you'll contribute to lasting and positive changes that shape the future of our cities and communities. It's meaningful, challenging and exciting work.



Day-to-day, you will:

• Help develop and implement the Legal function's strategy, aligning the team's focus areas to support Transurban's purpose and goals
• Lead the development and implementation of the Legal systems roadmap, including document management, matter management, legal procurement, knowledge management, utilising data and AI to improve effectiveness and efficiency
• Lead Legal process mapping and improvement, supporting the Legal team to identify and eliminate low risk, low value work and implement continuous improvement initiatives
• Embed an effective operating model, driving operational and service excellence for the business
• Develop and deliver a Knowledge Management strategy and capability incorporating AI supported tools and platforms
• Develop and implement ongoing reporting and engagement with business partners to understand existing and forecast demand for legal services, and to support the optimised delivery of internal and external legal services
• Manage Transurban's external legal panel to deliver quality service in a cost-efficient way, leveraging law firm innovations and tools
• Support team culture, engagement and development through adoption of Transurban's people and culture tools and processes, including in relation to capability and development
• Coordinate the Legal team's first line risk and compliance activities

This role will suit someone with a curious mind and transferrable skills and experiences, including:

• In-house or law firm Legal Operations expertise, with a strong track record of strategic and operational delivery
• Proven project management experience leading cross-functional projects in a legal context with strong capability to lead change and drive adoption of new systems and processes
• Proven process mapping & proficiency in legal or business process improvement redesign, ideally using LEAN or Six Sigma methods
• Business Analysis Skills with the ability to elicit and document business requirements and translate into solutions
• Strong Technology Proficiency with a deep understanding of legal technology systems (e.g., Document Management Systems, Matter Management Systems, Knowledge Management Systems, Legal Procurement), the use of data and AI.
• Demonstrated experience in designing and delivering change in a complex environment, strong senior stakeholder management skills, good understanding of financial management budgeting and accounting and financial principles
• Strong people management skills, with previous experience leading a team preferred

If you meet some of these requirements, but not all, we encourage you to submit your application.

With a career at Transurban, you'll enjoy a range of benefits, including:

• A range of flexible working and leave options, including the option to purchase an additional six weeks of leave each year
• 16 weeks paid parental leave (regardless of gender or carer status), with no waiting period, with Superannuation paid during unpaid leave as well
• Learning and development opportunities to support your career interests
• Health and wellbeing support-access to Headspace and our EAP program, wellness facilities, and more
• Share offers and insurance benefits
• Social activities, community give-back programs and paid volunteer days

We offer a range of flexible working and leave options, so you can balance your work and life commitments and interests. Have a conversation with us about how this could work for you.


We embrace diversity with a foundation of safety, wellbeing and inclusion; where everyone belongs. We treat everyone with fairness, consideration and respect, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspective, and experience - whether they work for us or not. We want to ensure everyone feels comfortable and safe to express ideas, questions and concerns.


We strongly encourage applications from candidates of diverse backgrounds and lived experiences, including Aboriginal and Torres Strait Islander people and people living with disability. If you require any adjustments or support during the recruitment process, please contact us on [email protected].

Ready to help us keep cities moving? Apply today.