Swim School / Facility Manager

Lead a Thriving Swim School with Deep Community Roots and Make a Lasting Impact at Rackley Swimming Parkwood

Due to an internal promotion, Rackley Swimming, part of City Venue Management is seeking an experienced and passionate Swim School Manager/Facility Manager to take the reins at Rackley Swimming Parkwood on the Gold Coast.

This is your opportunity to lead a successful swim school, known for its strong community engagement and exceptional program delivery. If you're a motivated leader with a background in swim school management, people leadership, and customer excellence, this is your next big move.

Competitive Salary: Rewarding remuneration for the right candidate

Exclusive Perks: Complimentary pool access and discounted swim lesson for you and your immediate family

Career Progression: Pathways into senior leadership with ongoing professional development

Vibrant Culture: Work with a passionate team in a collaborative, community-focused

About the Role:

As Swim School Manager, you'll be responsible for the overall success of the swim school leading a small, highly skilled team and delivering top-tier programming. Your role includes:

• Program Oversight: Ensure consistent, high-quality delivery of swim lessons from infants to squad level.

• Team Leadership: Inspire and develop a team of swim instructors, ensuring high morale and instructional excellence.

• Customer Engagement: Build meaningful relationships with students, families, and the broader Parkwood community.

• Business Development: Grow the swim school through innovation, community outreach, and service promotion.

• Financial Performance: Manage budgets, track KPIs, and report results to senior management.

• Facility Operations: Maintain safety, cleanliness, and operational efficiency across the centre.

• Regulatory Compliance: Adhere to all safety, child protection, and internal policy requirements.

About You:

You’re a results-driven leader who brings both professionalism and passion to the role. You have a strong customer focus, a love for aquatic education, and the ability to empower your team to achieve shared goals. Ideally, you will have:

• Experience in swim school or program management

• A strong track record in team leadership and people development

• Excellent communication and customer service skills

• The ability to juggle priorities, problem-solve, and lead under pressure

• A proactive, positive attitude and commitment to community impact

Required Qualifications:

• Swim Water Safety Teaching

• Current First Aid, CPR & Pool Lifeguard

• Working with Children Check (Blue Card)

• Pool Plant Operator 

About us:

City Venue Management is a facility management company operating Aquatic Centres & Health Clubs from the Gold Coast through to the Sunshine Coast, as far West as Toowoomba and also in New South Wales. We currently operate 41 sites across Queensland and New South Wales, as we continue to grow and develop with each passing day. 

Our Commitment to Safety:

Child safety is paramount at CVM. We're unwavering in our commitment to the health, safety, and well-being of every person who visits our facilities.  We maintain a safe and comfortable learning environment, adhering strictly to all relevant policies and procedures. Our proactive and preventative approach includes regular and extensive training and development, informed by our core values and our partnership with Child Safeguard, the leading independent child protection experts in our industry.