IT Service Delivery Coordinator

What we are looking for:

This position is responsible for the delivery and support of IT services for the Affinity Education Group Centre Support Office and Centres.

The role:

• Assist with developing IT plans that support AEG business objectives and communicate via quarterly IT Client forums.
• Assist with the IT budget forecast and obtaining competitive pricing from suppliers to ensure cost effectiveness.
• Compile communication to the business regarding IT department updates.
• Co-ordinate and support the IT team to ensure Customer Satisfaction Survey results are 4.0 or greater.
• Ensure priority-based Service Levels for Incidents, Service Requests and Problem Management are met, as directed by Service Delivery Manager (SDM).
• Proactively provide relevant IT reports to Team.
• Maintain IT Service catalogue and asset register.
• Support the provision of IT infrastructure, IT hardware and software to CSO staff and AEG centres.
• Maintain relationships with other departments, centres, and vendors, to support required services, and provide solutions for issues that may arise.
• Work with the Team to propose, agree and deliver IT service and support improvements.
• Provide troubleshooting and timely communication to key stakeholders regarding IT service delivery, for outages, maintenance, improvements, and initiatives, as directed by the SDM.
• Co-ordinate the supply of IT infrastructure, IT hardware and software to CSO staff and AEG centres.
• Assist with the delivery of projects as directed by the Head Of Technology.

Skills and experience you’ll need to be successful:

• Bachelor’s Degree in IT or related field, or equivalent experience.
• Proven experience in IT service delivery and supporting teams.
• Basic IT troubleshooting
• Vendor and stakeholder management experience.
• Practical experience in support and co-ordination.
• Practical understanding of IT.
• Demonstrated sound judgement, business acumen and decision making in an IT delivery environment.
• Demonstrated high level of interpersonal skills, including negotiation and conflict management skills.
• Demonstrated ability to establish and maintain relationships to facilitate partnerships and cooperation.
• Remaining organised and meeting deadlines.
• Strong teamwork skills and attention to detail.
• Strong operational and customer focus.
• Strong leadership and communication skills.
• Reliable, ‘can do’ attitude.

Permanent Full-time position, Monday to Friday, 38 hours per week.

Why work for Affinity?

Join our value-driven organisation, where incredible people make a genuine difference. Our mission is to inspire and nurture individuals to reach their full potential. It isn’t just about what we do for children, it’s about what we do for our team, too. Affinity allows our people to shine – so we can deliver the best in early education!

Our Safety Commitment

At Affinity, we are dedicated to fostering an inclusive and diverse workplace where every individual is treated with respect and dignity. We are committed to upholding the safety, rights and wellbeing of all children and promote a culture of child safety with a zero-tolerance approach to child abuse and harm. Our Safety Commitment also prioritises the safety, rights, and wellbeing of our employees and their families.

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