ServicePlus Training & Engagement Specialist

How will you make an impact?

Are you passionate about making a positive impact to our members dignified retirement?

The ServicePlus Training & Engagement Specialist will work closely with the Hostplus Organisational Development team and partner training teams to design, deliver, embed, monitor and review high quality training and knowledge management solutions to Hostplus servicing employees primarily based within our external service delivery vendors - to uplift the experience and outcomes delivered to members. Ultimately, the aim is to deliver better retirement outcomes for Hostplus members in alignment with our ServicePlus framework.

The opportunity

As a ServicePlus Training & Engagement Specialist, you will play a pivotal role in enhancing the capability and performance of Hostplus servicing teams, particularly those within our external service delivery partners. You’ll lead training needs analyses, develop and deliver targeted learning solutions, and embed the ServicePlus philosophy to ensure exceptional service delivery and improved member outcomes. Working closely with the Head of Service Excellence, you’ll refine and implement the ServicePlus Outcomes Framework across internal and external teams, while also supporting key projects and business initiatives with your expertise in capability development.

In this dynamic role, you’ll collaborate with Organisational Development to maintain a robust learning calendar, manage training content, and ensure seamless integration of operational changes. You’ll design and evaluate training strategies, curate knowledge management systems, and drive engagement activities that foster a positive, inclusive culture. As a culture ambassador, you’ll lead initiatives that reinforce our CulturePlus values, promoting team cohesion and modelling behaviours that inspire excellence across all service channels.

About you

You’re an experienced learning and development professional with strong knowledge of superannuation, investments, and insurance. You bring advanced instructional design skills, with experience using tools like Captivate, TalentPlus, Microsoft Office, and SharePoint. You’re confident facilitating training across channels and have a solid grasp of project management principles.

Your communication and stakeholder engagement skills are excellent, and you’re highly organised with strong attention to detail. You’re comfortable learning new systems and have experience in training design, delivery, and evaluation. Essential qualifications include RG146 (or willingness to obtain), and credentials in training and instructional design. A Certificate IV in Workplace Training and Assessment and qualifications in psychology or adult learning are highly regarded.

What can we offer you?

Our employees are passionate about what we do and are proud to be part of an organisation which helps everyday Australians achieve a brighter future. We value diversity of thought and have an open and flexible workplace. Some industry leading benefits we offer include:

• Hybrid and flexible work environment
• 15% superannuation
• Additional paid leave over Christmas and New Year
• Additional 5 days paid “flex leave”, so that you can take time out when you need it
• 18 weeks paid parental leave
• Total Wellness Program, including benefits such as free flu shots, comprehensive EAP support, access to medical experts and wellness related events throughout the year
• 3 days community service leave
• 4 weeks paid gender affirmation leave
• Access to long service leave at 5 years
• Access to subsidised financial advice
• Dedicated per person development budget to support your growth

Just to name a few!

About us

At Hostplus, we passionately provide around 1.8 million members with the best possible service; constantly looking for new ways to deliver better value while helping members get the most out of their super. We are inspired to help our members achieve greater security for their future and ensure they retire with dignity.

Your role at Hostplus will make a difference, whether you're in marketing, financial advice, operations or any of our other divisions - you'll be contributing to ensuring our members retire with the best possible outcomes, and what better feeling is there than knowing your role helps someone to retire with dignity and security?

Our commitment to diversity and inclusion

We are dedicated to creating an inclusive workplace where everyone feels valued and appreciated for being their authentic selves. We celebrate diversity and believe that different backgrounds and experiences enrich our relationships and bring meaningful benefits to our people, our members, and the communities we serve.

We welcome applications from everyone and if you require any adjustments made during the recruitment process, we encourage you to reach out to us at [email protected] and to let us know how we can support.

How do I apply?

If you are interested in this opportunity, please follow the prompts to make an application.

We have an important duty to our members, all appointments are made subject to a satisfactory National Police, Bankruptcy and Insolvency Check.