Customer Transformation Risk Lead
EnergyAustralia
Date: 2 days ago
City: Melbourne, Victoria
Contract type: Full time
About Us
At EnergyAustralia our shared purpose is to lead and accelerate the clean energy transformation for all. At EnergyAustralia, we’re on a multi-year journey to deliver a world-class, cost-effective customer experience—and we’re looking for a Customer Transformation Risk Lead to help us get there.
About The Role
Over the next two years, the Customer Transformation Risk Lead is responsible for leading the identification, assessment, monitoring and reporting of risks that affect the successful delivery of the Customer Transformation Program. The Risk Lead will ensure the implementation of a robust and effective risk system in alignment with Energy Australia’s Risk Management Policy and Operating Procedures.
We’re committed to providing an inclusive culture so our people can bring their whole selves to work and have a sense of belonging. From our PRISM network that creates a positive culture for LGBTI employees to our Reconciliation Action Plan that has commitments to strengthen relationships with Aboriginal and Torres Strait Islander people and organisations, it’s a workplace where everyone’s welcome. We offer;
At EnergyAustralia our shared purpose is to lead and accelerate the clean energy transformation for all. At EnergyAustralia, we’re on a multi-year journey to deliver a world-class, cost-effective customer experience—and we’re looking for a Customer Transformation Risk Lead to help us get there.
About The Role
Over the next two years, the Customer Transformation Risk Lead is responsible for leading the identification, assessment, monitoring and reporting of risks that affect the successful delivery of the Customer Transformation Program. The Risk Lead will ensure the implementation of a robust and effective risk system in alignment with Energy Australia’s Risk Management Policy and Operating Procedures.
- Lead risk identification, assessment, and reporting across the Customer Transformation Program.
- Partner with the Customer Leadership Team and Enterprise Risk to drive strategic risk insights.
- Facilitate risk workshops, top-tier risk reporting, and independent program reviews.
- Build strong stakeholder relationships and influence decision-making at all levels.
- Champion a culture of proactive risk management and continuous improvement.
- Experience in the execution of Enterprise Risk Management within Customer Programs and design of internal controls frameworks.
- Well-developed communications skills, both written and verbal.
- Minimum five years in a customer, transformation or related risk or risk, audit or compliance environment.
- The ability to influence and engage a diverse range of stakeholders in a variety of business issues.
- Demonstrated commitment to maintaining an appreciation of innovations in the risk management area.
- Proven ability to deliver outcomes in a fast-paced, changing environment
We’re committed to providing an inclusive culture so our people can bring their whole selves to work and have a sense of belonging. From our PRISM network that creates a positive culture for LGBTI employees to our Reconciliation Action Plan that has commitments to strengthen relationships with Aboriginal and Torres Strait Islander people and organisations, it’s a workplace where everyone’s welcome. We offer;
- Dynamic Team Culture
- Balance Life and Work through our Flexible Ways of Working
- Discounts on your energy bills for you, your friends and family
- Recharge and relax with two extra days of leave each year (we call them recharge days)
- Volunteer days off to help charities make a difference through volunteering
- We offer 20 weeks paid parental leave that’s completely gender-equal
- State-of-the-art Melbourne office, stunning views only 3–4-minute walk from Southern Cross station
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