Senior Consultant, Program Governance

• Drive the coordination and execution of our plan to rollout NAB Customer Voices
• Ensure we deliver on “Leading customer advocacy”, a key part of NAB’s strategic ambition
• A group 4, permanent position
  
  

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of Senior Consultant, Program Governance, you will join the Customer Experience Strategy team that’s doubling down on owning it.

Each day, you’ll go above and beyond to:

• Drive and maintain the program plan for NAB Customer Voices
• Ensure the relevant workstreams (Inner Loops, Outer Loops, Platforms and Insights) are coordinated in what, when and how they deliver
• Identify risks, issues and interdependencies across workstreams and collaborate with stakeholders to ensure they are appropriately managed and mitigated
• Ensure stakeholders (across the program, leadership and organisation) have appropriate communications about NAB Customer Voices
  
  

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

• Proven experience in a PMO or project leadership role
• Sound knowledge of banking and customer experience
• Demonstrated customer ‘obsession’
• Stakeholder management and ability to influence outcomes
• Excellent written and verbal communications skills
• Tracking, measuring and continuous improvement of programs/delivery
• Flexible and adaptable
  
  

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team, via [email protected] (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.