International Logistics Specialist, Global Mile Australia, Global Logistics APAC

DESCRIPTION

Global Logistics is a team of highly experienced logistics professionals, carrier specialists, and program managers focused on improving the speed and reliability of Amazon’s cross-border logistics capabilities.

The Global Logistics team is responsible for executing the timely movement of freight from global manufacturing hubs cross-border into Amazon’s international marketplaces for retail direct import vendors. Leveraging the capabilities of world-class logistics providers and internal Amazon supply chain solutions, Global Logistics Services increases selection and lowers cost for our customers.

We are looking for a talent who will deliver research to drive insights and prioritization.International Logistics Operations Specialist, Global Mile Australia will be responsible for the performance of cross-border Carrier related transactions to Australia. The Specialist will facilitate the flow of information between different stakeholders (Carriers/Hubs/Warehouses/Amazon Stakeholders) and proactively resolves any potential issues that impacts customer/vendor/seller experience and delivery performance by conducting problem analysis, researching & querying internal tools, making prompt judgement and through an effective communication with the stakeholders. In this role you will propose, manage, participate and implement global or local continuous improvement initiatives as well as stepped improvements.

Responsibilities include, but are not limited to:

• Manage day to day international logistics operations
• Manage Shipment Order-to-Arrival of Air/Ocean
• Manage daily queries and requests from Carriers and Internal Stakeholders leveraging internal tools and resources. Escalate to Amazon internal stakeholders as necessary.
• Identify any trend that are impacting or potentially impacts Customer/Seller Experience, deep dive and drive improvements in partnership with Global Mile, Amazon Australia and Carriers.
• Prepare weekly/monthly reports on Carrier related KPI metrics, analyze, identify outliers and engage with carriers to identify the cause.
• Provide volume forecast to carriers during peak season and as the systems become available in Weekly/Monthly Cadence
• Document and measure standard work within country and between trading lanes to improve reliability and predictability and performance measurement.
• Translate basic business problem statements into analysis requirements
• Influence and implement specified analytical approach
• Work with clients to define best output based on expressed stakeholder needs

BASIC QUALIFICATIONS

• 2+ years of program or project management experience

PREFERRED QUALIFICATIONS

• Knowledge of Lean principles and DMAIC methodology
• Experience in MS Access and SQL
• Experience in requirement gathering and ability to write clear and detailed requirement document

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.