Implementation Consultant (Expression of Interest)
Humanforce
Date: 2 days ago
City: Sydney, New South Wales
Contract type: Full time
Work options: Hybrid
We are passionate about people making their own decisions about where and when they work. Our aim is to facilitate hybrid working (mix of in the office and from home) where possible to support our people to be effective, empowered, and productive to achieve both their career and personal goals. Because we recognise that working flexibly means different things to different people, flexible working exists in many forms.
Who are we?
Humanforce’s vision is to make work easier and life better for frontline and flexible workforces.
Humanforce provides the market leading, best-in-one human capital management (HCM) suite for frontline and flexible workforces - without compromise. Our employee centred, intelligent and compliant HCM suite is highly integrated and composable, and consists of Workforce Management (WFM), HR, Payroll, and Wellbeing.
Humanforce has built strong foundations since its founding in 2002. We help over 2300 customers and almost 1 million employees under management in 30+ countries, across a wide range of industries, including aged, child and health care; education; hospitality; retail; local government and more. Today, we have offices across Australia, New Zealand, United Kingdom, North America and the Philippines.
Customers choose Humanforce because we enable them to deliver an exceptional employee experience, build a compelling employee value proposition, and connect the flow of the world’s talent with the growth, productivity and efficiency objectives of frontline and flexible workforces.
Who You Are
As a Implementation Consultant, you'll play a critical role in implementing Humanforce software, working with customers to deliver solutions that drive operational success. You’ll engage directly with customers across the project lifecycle, from initial discovery and configuration through to testing, training and post-go-live support.
This is a high-impact, customer-facing position where you’ll lead workshops, design and configure solutions, and ensure strong stakeholder engagement. You'll collaborate closely with project managers, sales, product, engineering, and support teams to deliver high-quality implementations.
Please note: This is not an open position at this time. By expressing interest, you are indicating interest in potential future opportunities within our Customer Experience team.
What You Will Do
We are passionate about people making their own decisions about where and when they work. Our aim is to facilitate hybrid working (mix of in the office and from home) where possible to support our people to be effective, empowered, and productive to achieve both their career and personal goals. Because we recognise that working flexibly means different things to different people, flexible working exists in many forms.
Benefits
We are passionate about people making their own decisions about where and when they work. Our aim is to facilitate hybrid working (mix of in the office and from home) where possible to support our people to be effective, empowered, and productive to achieve both their career and personal goals. Because we recognise that working flexibly means different things to different people, flexible working exists in many forms.
Who are we?
Humanforce’s vision is to make work easier and life better for frontline and flexible workforces.
Humanforce provides the market leading, best-in-one human capital management (HCM) suite for frontline and flexible workforces - without compromise. Our employee centred, intelligent and compliant HCM suite is highly integrated and composable, and consists of Workforce Management (WFM), HR, Payroll, and Wellbeing.
Humanforce has built strong foundations since its founding in 2002. We help over 2300 customers and almost 1 million employees under management in 30+ countries, across a wide range of industries, including aged, child and health care; education; hospitality; retail; local government and more. Today, we have offices across Australia, New Zealand, United Kingdom, North America and the Philippines.
Customers choose Humanforce because we enable them to deliver an exceptional employee experience, build a compelling employee value proposition, and connect the flow of the world’s talent with the growth, productivity and efficiency objectives of frontline and flexible workforces.
Who You Are
As a Implementation Consultant, you'll play a critical role in implementing Humanforce software, working with customers to deliver solutions that drive operational success. You’ll engage directly with customers across the project lifecycle, from initial discovery and configuration through to testing, training and post-go-live support.
This is a high-impact, customer-facing position where you’ll lead workshops, design and configure solutions, and ensure strong stakeholder engagement. You'll collaborate closely with project managers, sales, product, engineering, and support teams to deliver high-quality implementations.
Please note: This is not an open position at this time. By expressing interest, you are indicating interest in potential future opportunities within our Customer Experience team.
What You Will Do
- Define Project Scope: Establish clear project goals, understand client requirements, and develop comprehensive implementation plans.
- Empower Clients Through Training: Deliver engaging training sessions, provide practical resources, and ensure clients are supported throughout the onboarding journey.
- Create Tailored Solutions: Configure Humanforce’s platform to align with each client’s unique needs and operational workflows.
- Conduct Rigorous Testing: Perform thorough testing to validate solution functionality and ensure smooth system performance.
- Enable Seamless Integration: Collaborate with client IT teams and third-party vendors to integrate Humanforce with external systems.
- Provide Ongoing Support: Address issues proactively, resolve technical challenges, and offer continuous support to ensure client success.
- Build Strong Client Partnerships: Develop trusted relationships with clients, gather feedback, and contribute to long-term satisfaction and value realisation.
- Document and Communicate Progress: Maintain accurate documentation and provide clear, timely updates to internal and external stakeholders.
- Bachelor's degree in a relevant field (or equivalent practical experience).
- Proven experience in consulting, professional services, or customer delivery roles, ideally within software or SaaS environments.
- Experience with WFM, HRIS or Talent (ATS) implementations.
- Background in implementing software solutions or delivering high-impact projects for clients.
- Comfortable working in fast-paced, complex environments with a strong ability to navigate ambiguity and solve problems.
- Experience designing and delivering training in a range of formats (in-person, virtual, and on-demand).
- Demonstrates strong learning agility, adaptability, and professional maturity.
- Proficient with business tools such as MS Office, CRM platforms, and project/task management systems.
- Skilled in managing diverse stakeholders and building trusted relationships.
- Strong communication skills - both verbal and written.
- Self-motivated and able to work independently.
- Results-oriented with a focus on delivering high-quality outcomes.
- We are bold
- We are all in
- We are customer obsessed
- We do what we say
- We are good humans
We are passionate about people making their own decisions about where and when they work. Our aim is to facilitate hybrid working (mix of in the office and from home) where possible to support our people to be effective, empowered, and productive to achieve both their career and personal goals. Because we recognise that working flexibly means different things to different people, flexible working exists in many forms.
Benefits
- A flexible working environment
- The opportunity to be part of a fast-growing tech company
- A focus on development with access to Go1 learning
- Paid parental leave and Quarterly Wellbeing Days
- Employee talent referral scheme (know great people, be rewarded)
- A fun and friendly culture working with passionate and talented people
- A work environment where you can genuinely improve the world of work!
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