Workplace Assurance Manager

Please note, this is a 12-month contract

At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members.

Your New Role

As Workplace Assurance Manager, you'll support employer and stakeholder partners by ensuring high-quality service, strengthening member retention, and overseeing education and guidance initiatives

Other duties and responsibilities include but are not limited to

• Evaluate service quality and education programs across different engagement channels (in-person, phone, virtual, digital)
• Work with internal teams to refine service delivery, improve efficiency, and leverage growth opportunities
• Oversee and optimise the Partnership Management Framework (PMF) to enhance employer and member engagement, operational efficiency, and growth and retention outcomes.
• Use PMF insights to define and recommend iterations to Workplace service packages and resourcing requirements for each tier.
• Maintain risk and compliance oversight for workplace education and Select corporate super product
• Coordinate continuous improvement and risk management activities between Education and Workplace teams.
• Collaborate with Risk, Compliance, and Governance teams to ensure services and processes meet regulatory expectations and align with Fund policies.
• Work with internal teams to address remediation issues and assess their impact on Workplace Partnerships
• Analyse performance data, identify areas for improvement, and implement optimisations to maximise program/service effectiveness and efficiency.
• Provide regular reporting on service and program performance to stakeholders, including program/service results, ROI, and recommendations for improvement.

What You'll Need

• Solid experience in similar or relevant role, ideal within Superannuation or Financial Services.
• Strong analytical skills, with the ability to analyse data and metrics to identify, report on and present trends and insights.
• Ability to distil complex concepts into clear and actionable recommendations or plans.
• Experience developing and iterating service propositions.
• Excellent project management skills, with the ability to manage multiple projects and priorities in a challenging environment.
• Ability to prioritise tasks and manage time effectively.
• Effective communication and interpersonal skills, with the ability to build and maintain relationships with cross-functional teams.
• Experience working with marketing automation tools and CRM systems.
• Ability to influence and gain buy-in from stakeholders without direct authority.
• Understanding of risk and compliance themes relevant to the superannuation industry

Life at AustralianSuper

AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we're happy to discuss what this looks like for you.

We cultivate a workplace that champions safety, respect, inclusiveness and diversity. We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.

What's Next

Apply now, if you share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes and would like the opportunity to work in a challenging, growing and rapidly evolving team to deliver outstanding results.

Australian or New Zealand citizenship or Australian permanent residency status is required.

Progress powered by purpose.

https://www.australiansuper.com/careers/candidate-privacy-notice

Agencies please note: this vacancy is being managed directly by AustralianSuper's Talent Acquisition team. We will contact our preferred agency partners should we require additional support. Thank you.