Account Manager
Trideca
Date: 2 days ago
City: Melbourne, Victoria
Contract type: Contractor
About Us
About the job Account Manager
Trideca is a strategy, data and digital partner for technology transformation across Australia. We have worked with some of Australia's leading enterprise companies (including NAB, Suncorp, Optus, Medibank, AGL and many more), to help transform and empower their businesses.
Working for Trideca, you will be challenged to think outside the box and do things you have not done before. We tackle unique challenges and work on innovative projects for our enterprise clients across various sectors. As part of the Trideca team, you will be able to embrace opportunities for growth with emerging technologies, in a fast-paced, collaborative, and rapidly growing environment across Melbourne, Sydney and Brisbane.
At Trideca, we cut through red tape to get things done efficiently. Join us for a dynamic career where you can make a real impact.You can learn more about us here: https://www.trideca.com.au/
About The Role
This internal role is at the core of our Sales team operations. As the central point of contact, you'll be the trusted resource our consultants turn to for support, while also building strong, visible relationships with clients, managers, and delivery partners.
You'll play a key role in driving business growth, proactively managing contract extensions, identifying upcoming needs, and supporting the creation of new opportunities across client accounts.
Specifically, this role will be responsible for;
Managing consultants within the key accounts by;
To be successful in this role, you will require;
At Trideca, we're not just building cutting-edge solutions, we're cultivating a workplace that champions diversity, inclusivity, and continuous growth. We believe in creating an environment where every team member feels supported, valued, and empowered to not only operate at their best, but to exceed their own expectations on what they can achieve.
Why Choose Trideca?
Empowering Women in Technology: We are committed to closing the gender gap in technology. With our dedicated road map for women, you'll find tailored opportunities to advance your career, supported by mentorship, leadership programs, Women in Technology Chapter and inclusive policies like menstruation leave and flexible working options.
Growth Through Learning: Your growth is our priority. At Trideca, you'll have access to a wide range of learning and development initiatives, from certifications and workshops to personal development programs, ensuring you are always at the forefront of technology and innovation.
Work Your Way: Our flexible work policy supports you to balance your personal and professional life.
Join a company that not only values innovation but also prioritizes the well-being and development of its people. At Trideca, we're redefining what it means to work in tech.
Ready to make a difference? Apply now and be part of a team that celebrates your unique contributions.
Trideca Values
We also believe that the unique contributions of everyone at Trideca is the driver of our success. To ensure that our products and culture continue to embrace everyone's perspectives and experiences, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability. We are passionate about creating a workplace that fosters active participation and provides an equal playing field, where merit and accomplishment are the sole criteria for success. We encourage candidates from all backgrounds to apply. We celebrate the diversity of our workforce and are dedicated to creating an environment where everyone feels welcome, valued, and included.
About the job Account Manager
Trideca is a strategy, data and digital partner for technology transformation across Australia. We have worked with some of Australia's leading enterprise companies (including NAB, Suncorp, Optus, Medibank, AGL and many more), to help transform and empower their businesses.
Working for Trideca, you will be challenged to think outside the box and do things you have not done before. We tackle unique challenges and work on innovative projects for our enterprise clients across various sectors. As part of the Trideca team, you will be able to embrace opportunities for growth with emerging technologies, in a fast-paced, collaborative, and rapidly growing environment across Melbourne, Sydney and Brisbane.
At Trideca, we cut through red tape to get things done efficiently. Join us for a dynamic career where you can make a real impact.You can learn more about us here: https://www.trideca.com.au/
About The Role
This internal role is at the core of our Sales team operations. As the central point of contact, you'll be the trusted resource our consultants turn to for support, while also building strong, visible relationships with clients, managers, and delivery partners.
You'll play a key role in driving business growth, proactively managing contract extensions, identifying upcoming needs, and supporting the creation of new opportunities across client accounts.
Specifically, this role will be responsible for;
- Actively servicing, maintaining, and growing the account and relationships with client stakeholders and buyers ensuring a high standard of service.
- Identifying, negotiating and managing extensions for Trideca consultants
- Retaining and growing the existing customer portfolio / key accounts.
- Acting as a liaison point with the client to convey Trideca capability, generating new business opportunities and working towards extending existing contracts.
- Facilitating and growing attendance of Bi-weekly check ins
- Organising and attending monthly team lunches
- Receiving regular (minimum monthly) and timely feedback from the client
- Ensuring that consultant and employee engagement across the accounts is continually growing through improved attendance and regular contact
- Identifying new initiatives to engage offsite consultants on a regular basis
- Developing and fostering strong relationships with Trideca consultants working on client projects by maintaining regular contact and updating them on news within the Trideca business.
- Making the client aware of other Trideca services and capabilities that may lead to greater success for the Trideca brand.
- Informing the Managing Director, Head of People & Culture and Sales team monthly on competitor activity that might affect Trideca success within the account.
- Achieving sales quotas within your defined territory.
- Developing business opportunities, building your pipeline and working towards your target to meet your quarterly set quota.
- Together with the Enterprise Account Directors, executing on plans to increase Trideca footprint across client sites.
- Supporting the Sales department with reporting and process improvement.
- Ensuring a high level of data integrity throughout the company CRM (SFDC) .
To be successful in this role, you will require;
- A minimum of 2 years of sales experience or in client facing role with enterprise customers.
- Experience working in a consulting environment, and familiar with digital technology
- Experience in qualifying opportunities, moving from MQL to SQL, managing the new leads sale cycle, and, together with the Account Director close out new opportunities.
- Experience in executing on the administrative tasks of extending contracts.
- A proven track record of successfully winning net new opportunities and renewal business in the financial sector.
- Strong communication and interpersonal skills including previous experience successfully navigating situations with complex stakeholders.
- The ability to negotiate intricate situations to a positive outcome for the business.
- Proven knowledge and execution of successful lead management strategies.
At Trideca, we're not just building cutting-edge solutions, we're cultivating a workplace that champions diversity, inclusivity, and continuous growth. We believe in creating an environment where every team member feels supported, valued, and empowered to not only operate at their best, but to exceed their own expectations on what they can achieve.
Why Choose Trideca?
Empowering Women in Technology: We are committed to closing the gender gap in technology. With our dedicated road map for women, you'll find tailored opportunities to advance your career, supported by mentorship, leadership programs, Women in Technology Chapter and inclusive policies like menstruation leave and flexible working options.
Growth Through Learning: Your growth is our priority. At Trideca, you'll have access to a wide range of learning and development initiatives, from certifications and workshops to personal development programs, ensuring you are always at the forefront of technology and innovation.
Work Your Way: Our flexible work policy supports you to balance your personal and professional life.
Join a company that not only values innovation but also prioritizes the well-being and development of its people. At Trideca, we're redefining what it means to work in tech.
Ready to make a difference? Apply now and be part of a team that celebrates your unique contributions.
Trideca Values
- Clients Come First
- We Celebrate Our Differences We are stronger and more successful when we include and appreciate different backgrounds, ideas, and experiences. Diversity helps us be more creative, solve problems better, and achieve more. By valuing everyone's unique contributions, we create a cohesive workplace where everyone can thrive and grow.
- Achieve Greatness Together Business is a team sport, and we are here to win. We respect, value, and inspire each other to bring our best to raise the bar. We will high-five you when you've nailed it and have honest discussions when you don't.
- Own Your Space We own our space, relationships, and client outcomes. We are fully committed and accountable to ourselves and each other; we deliver what we commit to. We adopt a commercial outlook and expect everyone to think and make decisions like we are the CEO.
- Encourage Open Debate
- Have Fun, Go Nuts
We also believe that the unique contributions of everyone at Trideca is the driver of our success. To ensure that our products and culture continue to embrace everyone's perspectives and experiences, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability. We are passionate about creating a workplace that fosters active participation and provides an equal playing field, where merit and accomplishment are the sole criteria for success. We encourage candidates from all backgrounds to apply. We celebrate the diversity of our workforce and are dedicated to creating an environment where everyone feels welcome, valued, and included.
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