Technical Support Engineer

• MUST be either Permanent Resident (PR) OR Australian Citizen
• $500/day inclusive of superannuation (depending on experience)
• 18-month contract with potential FTE conversion
  
  

The Organisation

Join a leading global technology company, supporting clients through cutting-edge Data & AI solutions. The Data & AI Intelligent Platform Support Team delivers technical support for cloud-based products across a global customer base, helping clients unlock business value from IoT, analytics, AI, and BI technologies. Located in North Sydney, this is an 18-month contract with work-from-home available. This role requires Permanent Residency OR Australian Citizenship.

The Opportunity

Responsibilities

Join as a Technical Support Engineer in the Sydney-based team (hybrid work model). You’ll be the first point of contact for technical issues and will be responsible for troubleshooting identity-related issues, delivering proactive guidance, improving product quality, and enabling customer self-service. You’ll own the full support cycle from issue identification to resolution, ensuring a high-quality customer experience. Your responsibilities include:

• Ownership of the Customer Support Experience: Act as a technical focal point in global customer interactions, delivering timely, accurate, and effective solutions
• Ownership of the Resolution for Customer's Issues: Use trace/debug tools, source code, and internal systems to identify root causes and implement fixes; collaborate with global escalations and product teams
• Customer Advocacy: Enable customer self-service, educate on technologies, and enhance support satisfaction
• Product/Process Improvement: Document resolutions, provide feedback for engineering/product enhancements, and adopt evolving support practices
  
  

Required Skills

• 3+ years experience in enterprise support or solution delivery.
• 2+ years technical expertise in either:
• Identity synchronization (Dirsync, AAD Connect, FIM…etc)
• Authentication/authorization protocols (e.g., Kerberos, PKI, OAuth, SAML)
• Federation, MFA, RBAC, B2B/B2C access
• Fluent in English (written and verbal)
• Flexible to work on-call or weekend shifts if needed.
  

Preferred Skills

• Level 2/3 service desk, systems admin, technical support roles.
• Technologies: Azure AD, ADFS, Office 365, Cloud Domain/User Managemen
• Tools: AAD Connect, Dirsync, FIM, Okta, Shibboleth, PING
• Strong communication and customer service skills.
  
  

Benefits

• Work with one of the world's top tech companies in a high-impact support role
• Structured onboarding and mentor support
• Collaborative global team and diverse work culture
• Flexible hybrid working (Sydney-based)
• KPI-focused environment encouraging growth and performance
• Potential for transition into a permanent full-time role
  
  

How To Apply

If you're ready to take on this exciting opportunity and join the team, please apply here or, alternatively, you can email Travis from our Sydney office at [email protected] quoting Job Reference 544194 to register your interest.