Virtual Desktop Officer

• Employer of Choice since 2016
• Permanent position
• Brisbane location

We are currently seeking a Virtual Desktop Officer to provide key customer contact and communication functions enabling the team to achieve agreed service levels.

What will I be doing?

• Provide remote and face to face technical support for Windows OS and mainstream enterprise applications
• Work collaboratively with Level 3 engineering teams to resolve complex issues
• Act as a technical SME for any Service Desk escalation
• Ownership of Shift-Left process and provide technical support to junior analysts
• Write knowledge and provide coaching and mentoring to junior team members
• Proactively manage the Desktop support queue to ensure SLA compliance
• Ensure that customer service levels are achieved or exceeded
• Actively pursue Continuous Service Improvement

What skills will I need?

• High level of expertise supporting Windows OS
• Experience managing MS Azure and M365 environments
• Proficient in managing MCM, including packaging
• Good working knowledge of ITIL Change Management
• Familiar with security best practice
• Strong background in scripting and automation

What experience will I need?

• Relevant Tertiary or Diploma qualifications and industry certifications are desirable
• ITIL v4 certification highly desirable
• Minimum of 1 years of experience working in a desktop support role or junior systems administrator
• Experience with Audio Visual solutions
• A high level of understanding of Active Directory, Exchange and group policy, both on prem and cloud based
• Manage customer expectations and drive incident and requests to resolution
• Ability to deal with busy, high-pressured situations

Who is Data#3?

Data#3 is an award-winning, ASX-listed leading business technology solutions company. We address the Hybrid IT environment from on-premise to outsourced to cloud, through our software, infrastructure and managed solutions for our customers. Data#3’s solutions leverage market-leading technologies from global vendors and our knowledge, expertise and experience accelerates the achievement of customer’s business objectives

Our commitment to our people is to inspire and support their passion for excellence and desire to do their best every day, help them meet the challenge of work-life balance, empower them to contribute to positive change and reward and celebrate their success as members of the team and as individuals.

Ref: KISH112855