Solutions Support Lead

Solutions Support Lead, Clerk 9-10

Temporary full-time or up to 4 years

Powerhouse Museum

The Solutions Support Lead is the critical interface between Powerhouse's digital experiences and enterprise applications, ensuring seamless integration of visitor-facing digital products with core business systems. This role drives service excellence through effective relationship management with business application owners, translating their needs into digital solutions while establishing governance frameworks that maintain system integrity across the technology ecosystem.

The Solutions Support Lead champions user-centric design principles in business systems, implements service management frameworks, and facilitates the flow of data and functionality between visitor experiences and backend platforms. The role establishes standards and processes that enable innovation in digital products while ensuring business applications deliver reliable services to support Powerhouse's 24/7 museum operations across multiple sites.

About Powerhouse

The Powerhouse Museum is located at the intersection of arts, design, science, and technology and plays a critical role in engaging communities with contemporary ideas and issues. It is the custodian of more than half a million objects of national and international significance and is considered one of Australia's finest and most diverse collections. We are undertaking a landmark $1.2 billion infrastructure renewal program, spearheaded by the creation of the new museum, Powerhouse Parramatta; expanded research and public facilities at Powerhouse Castle Hill; the heritage revitalisation of the iconic Powerhouse Ultimo; and the ongoing operation of Sydney Observatory. To find out more, take a tour through powerhouse.com.au

NOTE: This is an on-site role at our Ultimo premises, and you may be required to work across all Powerhouse sites if needed.

Position Description: Click here

Candidate Guide: Click here

To Apply: Please submit a CV and Cover letter through the iWorkforNSW site.

This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.

We welcome and encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, LGBTI+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, veterans and those living in regional locations.