Senior Product Manager
PayTech Group
Date: 5 days ago
City: Sydney, New South Wales
Contract type: Full time
Do work that matters
Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our personal and small business customers. Within RBS, Everyday Products is focussed on building innovative and value creating everyday products for all Australians. It is our role to drive sustainable growth of everyday transaction account products by delivering exceptional experiences for customers.
Term- 12 months
Do work that matters
As a Senior Product Manager Customer Segments, you will play a key role within the Everyday Banking team in shaping our propositions across key customer segments. You will lead the development of segment-specific insights, reporting, and strategic recommendations to drive improved customer experience, product performance, and business growth. You will work cross-functionally with data, marketing, digital, distribution, and other product teams to deliver outcomes.
More specifically, you will:
Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our personal and small business customers. Within RBS, Everyday Products is focussed on building innovative and value creating everyday products for all Australians. It is our role to drive sustainable growth of everyday transaction account products by delivering exceptional experiences for customers.
Term- 12 months
Do work that matters
As a Senior Product Manager Customer Segments, you will play a key role within the Everyday Banking team in shaping our propositions across key customer segments. You will lead the development of segment-specific insights, reporting, and strategic recommendations to drive improved customer experience, product performance, and business growth. You will work cross-functionally with data, marketing, digital, distribution, and other product teams to deliver outcomes.
More specifically, you will:
- Drive development of the customer segmentation strategy, ensuring it supports the banks growth objectives and aligns with customer needs.
- Understand the voice of the customer, be across and pre-empt impact of macro, micro and product landscapes.
- Identify opportunities to improve our propositions, supported by a deep understanding of our products and customers.
- Lead and execute change in partnership with delivery teams and a wide range of stakeholders, to continuously improve our product offerings and processes.
- Lead the regular reporting and insight generation across key customer segments, turning data into actionable strategies.
- Collaborate with analytics teams to improve segment definitions and measurement frameworks.
- Monitor market trends and competitor activity to ensure our segment strategies remain relevant and differentiated.
- Previous experience in product, strategy, or customer insights is essential for this role
- Strong understanding of customer frameworks, customer journeys and value propositions is highly desirable
- Strong commercial acumen and strategy development skills
- Strong communication, stakeholder and influencing skills
- Strong analytical skills with confidence using data to drive actionable insights
- Proven problem-solving skills coupled with confidence in making data-driven decisions
- Advanced ability to drive outcomes and execute on a roadmap of initiatives
- Risk Mindset all CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks
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