Level 1 Helpdesk Analyst
Ubank
Date: 5 days ago
City: Sydney, New South Wales
Contract type: Full time
About Us
At Ubank, we empower the digital generation to achieve financial success. Think of us as your daily money companion, offering a unified view of your finances with smart features and real-time insights. Save more, track spending, and achieve home ownership faster with Ubank.
Your Why
Ubank is a multi-award-winning digital bank on a mission to help young Australians do better with money. A career with us will see you help the next generation improve the way they do money. We’re proud to offer our Ucrew a dynamic environment where ideas matter and collaboration is key. Everyone at Ubank plays a part in shaping our future and everyone can make a real impact.
How You Will Spend Your Time
This Sydney-based permanent role requires Australian or New Zealand citizenship or permanent residency. We welcome applicants of all backgrounds, and our Talent team is excited to connect with you. Apply now with your CV and explore this exciting opportunity!
At Ubank, we empower the digital generation to achieve financial success. Think of us as your daily money companion, offering a unified view of your finances with smart features and real-time insights. Save more, track spending, and achieve home ownership faster with Ubank.
Your Why
Ubank is a multi-award-winning digital bank on a mission to help young Australians do better with money. A career with us will see you help the next generation improve the way they do money. We’re proud to offer our Ucrew a dynamic environment where ideas matter and collaboration is key. Everyone at Ubank plays a part in shaping our future and everyone can make a real impact.
How You Will Spend Your Time
- User and Access Management – Managing systems and applications like Office365, Active Directory, Microsoft Intune, and JAMF to ensure secure and efficient access control.
- Ensuring Availability & Reliability of Digital Services – Administering and configuring all digital services within Ubank to maintain seamless operations.
- Incident Management & Root Cause Analysis – Investigating, responding to, reporting on, and resolving incidents, including impact analysis and root cause analysis.
- Patch Management & Automation – Deploying software updates and patches across end-user devices while optimizing automation for compliance tracking.
- Compliance & Risk Management – Maintaining SOE, ensuring compliance with security policies and industry regulations, and supporting the secure operation of Virtual Desktop Infrastructure (VDI).
- Collaboration with IT Security & Compliance Teams – Aligning workplace technology with security frameworks, managing asset records, and ensuring CMDB remains up to date.
- Strong Understanding of End User Computing Devices
- Strong Knowledge in Cyber Security
- Experience in IT Service Desk Operations & Workplace Technology Support
- Industry Certifications such as Microsoft 365 Services, ITIL (desirable, not strictly required)
- Bachelor's degree or equivalent in Computer Science, Information Technology, or a related field
- Flexible Work Environment: Enjoy a hybrid working model with 3 days in our vibrant Sydney CBD office.
- Positive Team Culture: Thrive in a collaborative and supportive atmosphere.
- Career Growth: Benefit from strong development and growth opportunities.
- Fantastic Perks: Take advantage of additional amazing benefits.
This Sydney-based permanent role requires Australian or New Zealand citizenship or permanent residency. We welcome applicants of all backgrounds, and our Talent team is excited to connect with you. Apply now with your CV and explore this exciting opportunity!
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