Helpdesk Support Officer

What's in it for you?

• 12-month contract with potential extensions
• Support a major Government platform used domestically and internationally
• Work with passport systems and deliver high-quality ICT support
• Exposure to high-volume, mission-critical systems and professional ICT practices

What we need from you

• NV1 Clearance required
• Intermediate Microsoft Windows troubleshooting and basic Active Directory skills
• Knowledge of ITIL Incident and Problem Management practices
• Certificate IV in IT Service Desk or ITIL Certification

Looking for your next meaningful ICT support role?

Are you a Helpdesk/Support Officer ready to step into a federal government environment?

Or perhaps you're experienced in IT support and seeking to make a broader impact on essential national services?

The Company
This department plays a vital role in public service delivery and operates in a complex, high-stakes environment. Since inception, they have built a reputation for operational excellence and secure, scalable ICT systems that support Australia's global presence.

The Role
Due to internal expansion and increased demand on support systems, this department now has an exciting opportunity for a Helpdesk/Support Officer to deliver first and second-level support. This role supports internal staff across domestic and overseas posts, delivering high-quality, prompt ICT assistance and incident resolution. You'll work with a team of dedicated support professionals and technical specialists to ensure seamless service and system stability.

Responsibilities

• Respond to ICT-based incidents and requests with a focus on first-contact resolution
• Research and analyse issues to support and improve passport system performance
• Provide excellent customer service to internal/external clients
• Maintain incident records, follow up on escalations, and ensure resolution in line with SLAs
• Communicate clearly and tactfully, adapting your approach based on your audience

Talented, committed, can-do individuals have always been the cornerstone of this dynamic organisation. If you have what it takes to thrive in this role and want to know more, please reach out to Lam Nguyen on [email protected]

Joining Akkodis as a Consultan

• Weekly Pay
• No payroll processing fees
• Upskilling opportunities and training discounts
• Consultant gatherings & networking events
• Akkodis SME meetups and information sessions
• EAP Support Program
• Dedicated Account Management Support Team

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Akkodis is an Equal Opportunity employer, committed to all forms of workforce inclusion. We actively invite and encourage applications by candidates from diverse backgrounds.