CX Premium Care Supervisor

The Opportunity

We are seeking an experienced Customer Experience Supervisor to join our team in Keysborough, VIC. This role offers an exciting opportunity to lead and develop a team of CX Consultants while ensuring exceptional service delivery to our valued customers. You'll play a crucial role in driving team performance, managing escalations, and fostering a positive work culture.

What's on offer

• A close-knit team environment that prioritises inclusion and collaboration
• Competitive salary package and benefits
• Career development opportunities
• Modern office facilities in Keysborough
• Supportive and collaborative work environment
  
  

What you'll be responsible for

• Leading and developing a team of CX Consultants
• Managing escalated customer issues and maintaining service excellence
• Monitoring and evaluating team performance metrics
• Implementing process improvements and best practices
• Providing regular performance reporting and feedback
  
  

What you'll need to be successful

• Minimum 3 years' experience in customer service/contact centre environment with 2+ years in leadership
• Proven team leadership and coaching abilities
• Excellence in written and verbal communication
• Strong analytical and problem-solving skills
• Proficiency in CRM systems, preferably Salesforce and SAP
  
  

Veolia’s AlwaysSafe culture means that we care about the safety of people on our sites. We operate a zero tolerance drug and alcohol approach and shortlisted candidates must be prepared to undertake a full pre-employment medical check which includes drug and alcohol screenin

A Veolia Career

All Of Our Employees Are Entitled To

• Our Veolia Cares policy enables parental leave to be offered from day one of your employment regardless of whether you’re on a permanent or fixed term contract
• Employee share plan
• Annual salary review with bonus
• Support to pursue educational and development opportunities
• Access to endless career options and pathways, Veolia promotes from within
• Employee Assistance Program (EAP)
• Bupa health insurance discount
• Corporate Discounts
• Fitness Passport
• Volunteer Opportunities
• Salary sacrificing (i.e. super, novated leases)
  
  

We are a Circle Back Initiative Employer and commit to respond to every applicant.

Our environmental solutions help customers preserve and renew our natural resources, creating a better future for our planet. Here, you’ll have the opportunity to build your career, and a more sustainable world.

At Veolia we value diversity, equity and inclusion, we are committed to providing working environments where everyone is included and treated fairly and with respect. We welcome applications from Aboriginal and/or Torres Strait Islander peoples.

We also welcome applications from veterans, people with disability, all gender identities, mature age and early careers, members of the LGBTIQA+ community, and people from all cultural backgrounds. We also encourage our Veterans to visit our Veterans at Veolia webpage.