IT Officer

Reporting to the IT Manager, the IT Officer contributes ongoing administration and troubleshooting of the Arena’s core IT infrastructure, and provides IT support to colleagues, internal users, and external clients.

About Role

• Support and maintenance of server infrastructure, networks, desktops, and internal applications including our event management system.
• Administration of the Point-of-Sale system for venue events.
• Systems administration and configuration of server technologies and virtual environments.
• Installing and configuring computer hardware, operating systems and applications.
• Monitoring and maintenance of servers, workstations, printers, and networks to minimize potential issues.
• Assist in the development and upgrading of the internal network to provide the best user experience.
• Working with venue hirers on events to provide an accurate, professional, and high-level delivery of IT/network solutions.

About You

You’ll love working in a fast-paced environment, being able to troubleshoot, problem solve and think on your feet. Working in the live entertainment industry means supporting the delivery of events across our calendar, requiring weekend, evening, and public holiday work. Essential skills:

• Demonstrated experience in the support and administration of a networked windows environment
• Experience and understanding of networking and routing protocols
• Solid support experience in server technologies including:
  • Windows Server 2012 R2/2019 and Windows 10/11 * VMWare ESXi *Office 365 * Azure AD
• Exposure to TeamViewer RMM for system monitoring and support
• Experience in backup and disaster management
• Experience in IP Telephone and VOIP knowledge (Microsoft Teams)
• Technical wireless knowledge and wireless controller management (Ubiquiti and HP Aruba)
• Understanding of IPTV systems (digital signage)
• Network, hardware, and systems monitoring and notifications
• Understanding of Point-Of-Sale and EFTPOS systems strongly desirable

About Venue

RAC Arena is the home of live entertainment in Western Australia. Located in the heart of the Perth CBD, we play host to the world’s best live music, sport, family, and comedy. Since opening our doors in 2012, the Arena has attracted the world’s greatest entertainers including The Rolling Stones, Serena Williams, Oprah, and Jerry Seinfeld. Home of the Perth Wildcats, West Coast Fever and ATP Cup, we’re never far from the on-court action. We work with an understanding that it’s the team behind the venue that makes it one of the best in the biz. We value a proactive, approachable, accountable team, who collaborate on making memorable experiences for the people of WA.

About Company

RAC Arena is proudly managed by ASM Global, on behalf of VenuesWest. ASM Global is the world’s largest and most trusted venue management and services company with operations spanning five continents. With a portfolio of more than 300 venues – Including the O2 Arena in London, Crypto.com Arena in Los Angeles, and Coca-Cola Arena in Dubai – ASM Global delivers amazing experiences for our guests, exciting opportunities for our team, and value to our clients, partners, and owners.

As a proud ASM Global venue, we invite you to Imagine What We Can Do Together and apply today!

Shortlisting and interviewing will be commenced immediately! Don't delay in sending us your application.