Admissions Coordinator

Employment Type: Permanent full time
Hours: 38 per week
Location: Hughesdale Office - Occasional travel
Upload with Application: Resume, cover letter, and all relevant qualifications
Contact: Roselyn MasQuiren [email protected]

Where there's life, there's Mercy.
Where there's care, there's You.

Through the battles and the breakthroughs, we're there. Where will you be?

For over a century, our incredible teams have provided care for people when they need it most. Our people feel great pride in this, and they value the security and stability we offer. But it also means so much opportunity - to build on all that's gone before, to grow your impact and gain experience that's hard to find elsewhere.

As a for-purpose organisation with over 10,000 dedicated, compassionate people, we continue to offer more services and deeper care than ever before. With Mercy, you'll have the chance to make an impact and gain experience that's hard to find elsewhere.

At Mercy Health, it's all about taking what we have and making it better.

To do that, we need you.

Join us as at Mercy Health, and help our teams deliver even greater outcomes.

About the opportunity
The Admissions Coordinator plays a crucial role in optimising occupancy and ensuring a smooth customer journey throughout the admissions process. They provide vital support to the Service Managers in enhancing occupancy rates and simplifying admissions procedures for customers.

• Manage the admissions process, including handling enquiries, engaging with referrers, facilitating pre-admission discussions and generating resident agreements.
• Assist families and representatives in understanding relevant Fees and Charges and Mercy Health's admissions policies, facilitating the completion of admission paperwork.
• Assist a dedicated admissions hotline providing customers with greater engagement from a skilled professional.
• Collaborate with Business Development Consultants and Service Managers to identify new referring pipelines and maintain strong referrer relationships.
  

What you'll bring
You're resilient, compassionate and have a whole lot of heart. Most importantly, you are committed to delivering exceptional patient-centred care.

• Excellent interpersonal and communication skills, both written and verbal.
• Ability to prioritise, organise, and complete tasks within deadlines while maintaining a high level of professionalism.
• Proactive and solution-oriented approach to resolving queries and issues.
• Demonstrated capability in effectively liaising with external service providers and stakeholders.
• Understanding of aged care fees and relevant legislation highly regarded.

You will also be required to provide evidence of, or in the process of obtaining:

• A current Police Record Check and Working with Children Check.
  

Ready to help us shape the future of healthcare?

Join us and make a meaningful difference in people's lives - and your career.

Are you ready to apply for this role? Click Apply now

Please contact us if you would like to find out more or communicate any requirements to ensure we provide you with a fair and equitable interview and selection process.

We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture.

We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present.

The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We're proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.