Service Desk Analyst

What we can offer

• In addition to your remuneration, enjoy generous not-for-profit salary packaging benefits of up to $18,550 per annum tax free. This will allow you to take home more of your income before it is taxed!
• Free PCYC Gym Membership
• 15% discount on PCYC services such as Fun Squad, Gymnastics and Little n Active
• Flexible work options may be available
• Volunteer day every year – volunteer in a different area of the Organisation and get involved in your community!
• Bonus leave day during the Christmas Closedown
• Access to our Employee Assistance Program (EAP)
• Retention leave: receive the benefit of additional leave on your 3,5 and 10-year anniversaries (full-time employees only)
• 17.5% annual leave loading
• Access to our online learning management system and facilitated programs, such as our Leadership Development Program – Your career progression is important to us!
• Access to our corporate health plan with HCF, offering very competitive and comprehensive health insurance products

Your New Role

Reporting to the State Operations Manager – Digital Solutions Group, you will take a customer first approach and be the first point of contact for PCYC staff to access Digital Solutions group support systems and services. The primary focus of this role is to respond to customer inquiries, access users’ problems with information technology equipment and provide accessible solutions. This role works closely with other members of the Digital Solutions Group team to ensure that queries are logged, assessed and resolved within the given timeframes whilst providing exceptional levels of customer service. We’re committed to fostering a supportive, respectful, and positive atmosphere where everyone is welcome. Every interaction with our members is designed to contribute to their sense of belonging and growth. By joining us, you’ll play a crucial role in directly influencing positive change in your community. If this sounds like you, Click ‘apply’ to be taken directly to our PCYC careers page to download the Position Description obtain more information.

About You

• Demonstrated experience and commitment to providing exceptional levels of customer service.
• Demonstrated experience in a service/help desk role supporting ICT hardware, software, networks and peripherals in an enterprise environment.
• Experience in the installation and maintenance of Microsoft Windows operating systems, Active Directory, and various Microsoft Office software products.
• Demonstrated ability to multi-task and prioritise.
• Current drivers license to travel to PCYC Youth Clubs as required, eligible to obtain RDA if required.

Please note: Working With Children Check (Blue Card) No Card, No Start and Restricted Person legislation applies. All PCYC employees are required to complete a National Police Check upon commencement.

PCYC is committed to achieving and supporting a diverse workforce. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples as well as people from culturally diverse backgrounds.

Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.