Customer Service Officer
MEGT (Australia) Ltd
Date: 5 days ago
City: Melbourne, Victoria
Contract type: Full time
About MEGT
At MEGT, we are a proud Australian not-for-profit that’s helped over one million people kickstart amazing careers since 1982!
Our purpose is to inspire individuals and empower businesses and communities to create life changing opportunities through lifelong learning and meaningful employment for all.
The MEGT Difference
Benefits
We’re proud to be certified as a Great Place to Work and understand the importance of work life balance. Here are some of our meaningful benefits to support you and your career at MEGT:
Based in Ringwood, this is your chance to join MEGT’s Apprenticeship Connect Provider division—Australia’s largest single provider—and make an impact!
As a Customer Service Officer – Central Processing Unit (CPU), you’ll thrive in delivering quality service to our Australian Apprenticeship Support Services customers. This critical role supports both internal and external stakeholders, resolving issues and ensuring satisfaction at every touchpoint.
We’re looking for someone savvy, solutions-focused, and ready to work united with our team to achieve outstanding business outcomes. Together, we’ll strengthen client relationships and support Australia’s future workforce.
Key Responsibilities
You bring customer service and administration experience, with a track record of professionalism and efficiency. Here's what you’ll need:
The MEGT Commitment
At MEGT, people are at the heart of everything we do, and we believe that investing in our people drives our success.
Our values—United, Savvy, Trailblazers, and Thrive—guide our culture and the way we work.
We are an Equal Opportunity Employer and Child Safe Organisation, committed to a safe, inclusive, and diverse workplace. We encourage applicants of all backgrounds, including women, First Nations People, veterans, individuals with disability, and people from minority groups, to find their ME with MEGT. Learn more about our commitment here.
How To Apply
Ready to find your ME with MEGT? Click ‘Apply’ to submit your application.
If you need support with your application, would prefer to apply in another format, require assistance in applying or have questions about the role, please contact our Talent Acquisition Team at [email protected] or call 1300 634 863.
At MEGT, we are a proud Australian not-for-profit that’s helped over one million people kickstart amazing careers since 1982!
Our purpose is to inspire individuals and empower businesses and communities to create life changing opportunities through lifelong learning and meaningful employment for all.
The MEGT Difference
Benefits
We’re proud to be certified as a Great Place to Work and understand the importance of work life balance. Here are some of our meaningful benefits to support you and your career at MEGT:
- Flexible working arrangements
- 14 weeks paid parental leave
- Know someone great? Refer them and earn a $500 MEGT My Benefits voucher
- Generous leave entitlements, including 3 paid Christmas close-down days
- Exclusive discounts on private health insurance (HCF, Bupa, Medibank)
- Corporate travel rates for personal use
- Option to buy or cash out annual leave
- Salary packaging available (non-PBI)
- Ongoing development with study support
- Employee Assistance Program (includes Nurse on Call)
- Retail and entertainment discounts
- Pro-rata long service leave after 7 years
Based in Ringwood, this is your chance to join MEGT’s Apprenticeship Connect Provider division—Australia’s largest single provider—and make an impact!
As a Customer Service Officer – Central Processing Unit (CPU), you’ll thrive in delivering quality service to our Australian Apprenticeship Support Services customers. This critical role supports both internal and external stakeholders, resolving issues and ensuring satisfaction at every touchpoint.
We’re looking for someone savvy, solutions-focused, and ready to work united with our team to achieve outstanding business outcomes. Together, we’ll strengthen client relationships and support Australia’s future workforce.
Key Responsibilities
- Refer customers to appropriate agencies like STAs, RTOs, or other organisations as needed.
- Manage your workload, resolving complex issues or escalating when necessary.
- Process paperwork accurately and efficiently, meeting required KPIs.
- Handle administrative tasks in line with contract and internal guidelines.
- Offer advice and support to internal and external stakeholders, ensuring contract compliance.
You bring customer service and administration experience, with a track record of professionalism and efficiency. Here's what you’ll need:
- Strong written communication skills, including a professional phone manner and accurate grammar.
- Problem-solving skills with the ability to own customer issues and collaborate with internal teams for resolutions.
- Analytical abilities to interpret and evaluate information.
- Self-management, initiative, and workload prioritisation.
- Commitment to confidentiality and continuous development.
- Knowledge of the Australian Apprenticeship Support Services Program (desirable).
- Relevant administration qualifications or experience.
The MEGT Commitment
At MEGT, people are at the heart of everything we do, and we believe that investing in our people drives our success.
Our values—United, Savvy, Trailblazers, and Thrive—guide our culture and the way we work.
We are an Equal Opportunity Employer and Child Safe Organisation, committed to a safe, inclusive, and diverse workplace. We encourage applicants of all backgrounds, including women, First Nations People, veterans, individuals with disability, and people from minority groups, to find their ME with MEGT. Learn more about our commitment here.
How To Apply
Ready to find your ME with MEGT? Click ‘Apply’ to submit your application.
If you need support with your application, would prefer to apply in another format, require assistance in applying or have questions about the role, please contact our Talent Acquisition Team at [email protected] or call 1300 634 863.
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