Support Engineer
CardioScan
Date: 6 days ago
City: Camberwell, Victoria
Contract type: Full time
About Us
CardioScan is a global health innovation brand and global leader in cardiac monitoring solutions. We provide cardiac data and reporting to primary health practitioners in New Zealand, Australia, the US, the UK and across Asia, through our innovative cloud-based software, Beatbox.
What we do matters, and we strive to make a positive impact on the heart health of many by focusing on quality, accuracy and speed every time. We want to put the right data in the hands of those who need to make the decision, in a time of need. We are continuing to enhance our clinical team and our business with thought leaders and knowledge specialists that will support our rapid growth.
About The Role
We’re seeking a technically switched-on Support Engineer who can take ownership of our cloud infrastructure, internal systems, and Microsoft Windows environments across desktop, server, and cloud platforms.
You'll also be a key player in our Helpdesk team—resolving issues, supporting users, and ensuring seamless service delivery across the business. This role is ideal for someone who loves solving complex problems, works well under pressure, and can confidently engage with both technical and non-technical stakeholders.
Key Responsibilities
Hearts are at the core of everything we do. Working with us provides an opportunity to be part of a fantastic team, in a supportive working environment, with exposure to exciting emerging technologies and a focus on learning and development. It’s an exciting time to join our business and as it grows, so do the opportunities for personal and professional growth. Our people are our priority, and we strive to create a workplace where people are respected, valued, and rewarded for their contributions.
CardioScan Benefits
CardioScan is a global health innovation brand and global leader in cardiac monitoring solutions. We provide cardiac data and reporting to primary health practitioners in New Zealand, Australia, the US, the UK and across Asia, through our innovative cloud-based software, Beatbox.
What we do matters, and we strive to make a positive impact on the heart health of many by focusing on quality, accuracy and speed every time. We want to put the right data in the hands of those who need to make the decision, in a time of need. We are continuing to enhance our clinical team and our business with thought leaders and knowledge specialists that will support our rapid growth.
About The Role
We’re seeking a technically switched-on Support Engineer who can take ownership of our cloud infrastructure, internal systems, and Microsoft Windows environments across desktop, server, and cloud platforms.
You'll also be a key player in our Helpdesk team—resolving issues, supporting users, and ensuring seamless service delivery across the business. This role is ideal for someone who loves solving complex problems, works well under pressure, and can confidently engage with both technical and non-technical stakeholders.
Key Responsibilities
- Supporting the Microsoft 365 ecosystem – Entra ID, Exchange Online, SharePoint, Teams, OneDrive, Intune, Defender & more.
- Deploying and managing Microsoft Intune, Defender for Endpoint/Cloud, and Endpoint Central globally.
- Managing user lifecycle processes (onboarding/offboarding) in Active Directory and Microsoft 365.
- Providing hands-on desktop and server support (Windows 10/11, Windows Server 2012–2022).
- Ensuring endpoint security compliance and investigating potential security incidents.
- Delivering Level 1 and 2 Helpdesk support, triaging tickets, and managing client communications.
- Escalating complex technical issues and collaborating with internal teams for resolution.
- Keeping accurate documentation of support requests, deployments, and hardware assets.
- Following internal IT protocols and contributing to continuous improvement initiatives.
- Working closely with Account Managers to identify and resolve recurring client issues.
- Strong experience supporting Microsoft 365 (Exchange, SharePoint, Teams, etc.).
- Deep understanding of Windows 10/11 and Windows Server environments.
- Hands-on experience with Entra ID (Azure AD), Active Directory, and Entra Connect Sync.
- Proven ability to build and manage SOEs and deploy applications to endpoints.
- Familiarity with Microsoft Intune, Endpoint Manager, and Endpoint Central.
- Experience configuring and maintaining Microsoft Defender.
- Comfortable using ITSM platforms like Zendesk or Jira.
- Solid background in Helpdesk operations in a fast-paced team.
- Bonus points for experience with Azure or AWS platforms.
- Excellent communication and stakeholder engagement skills.
- Analytical, detail-oriented, and capable of managing competing priorities.
Hearts are at the core of everything we do. Working with us provides an opportunity to be part of a fantastic team, in a supportive working environment, with exposure to exciting emerging technologies and a focus on learning and development. It’s an exciting time to join our business and as it grows, so do the opportunities for personal and professional growth. Our people are our priority, and we strive to create a workplace where people are respected, valued, and rewarded for their contributions.
CardioScan Benefits
- Development of both your technical and soft skills through training requests and specialised training portals
- Annual performance and salary reviews
- Global EAP (Employee Assistance Program) support and access to health benefits through the program
- Birthday Leave
- Company and team events – we celebrate the wins!
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