Customer Service Officer - Supplies
St John Tasmania
Date: 6 days ago
City: Hobart, Tasmania
Contract type: Full time
Do you want to work for an iconic Tasmanian organisation committed to changing lives and making a difference to your community? St John Tasmania is a well renowned not-for-profit organisation whose vision and purpose is to serve humanity and build resilient communities.
At St John Tasmania we are a self-funded, purpose driven organisation making the Tasmanian community safer through first aid for over one hundred years. Our people - employees and volunteers, are dedicated & passionate about what we do. We actively support our communities through our First Aid in Schools programs and Free Community Defib programs.
We have a very exciting opportunity for a person to join us in a full-time Customer Service Officer role, working in our Moonah office with our Supplies team.
The Customer Service Officer – Supplies will be front of house in our commercial premises. They include our retail First Aid Supply outlets, ‘Scooters & Mobility’ and kit servicing vans. You will help customers to find the most suitable products for their needs, highlighting the value and benefits to assist with easy decision making and solutions tailored to their needs. You will be responsible for accurate and timely processing of goods and services for our clients.
Key duties will focus on First Aid Kit Servicing and Inventory Management while also providing support across the Supplies team, including Retail Customer Service and Customer Scheduling.
Key deliverables
The Customer Service Officer (CSO) will deliver on the following key result areas:
At St John Tasmania, we are proud of our culture. It is customer-focused, quality-driven, high performing, safety-conscious, agile, collaborative and growth-oriented.
The CSO is expected to work collaboratively as part of a small team, in the provision of day-to-day customer service, inventory management, visual merchandising, and maintaining and growing our valued customer base.
The CSO will be confident in speaking with customers face-to-face and over the phone and provide individual solutions for our customers. They will have good attention to detail, proactively solve problems & have strong WH&S awareness including manual handling skills.
St John Tasmania prioritises the safety and well-being of all individuals. A satisfactory National Police Check and Working with Vulnerable People Registration (Employee/NDIS) is an essential requirement for working with St John.
Essential Requirements
St John Tasmania is committed to the safety and wellbeing of all children who participate in St John activities, programs, events or services. St John has zero tolerance for child abuse and neglect.
Humble, Curious, Supportive, Accountable, and Fun.
St John Tasmania is committed to the safety and wellbeing of all children who participate in St John activities, programs, events or services. St John has zero tolerance for child abuse and neglect. We take all allegations and concerns about abuse very seriously. St John will always strive to ensure that children do not experience abuse, neglect, harm or exploitation during their involvement with us.
St John Tasmania values diversity and inclusivity & are committed to fostering a workplace that is welcoming, respectful and inclusive. We encourage applications from First Nations people, people living with disability, gender and sexually diverse people, and people who have come to Australia as migrants and refugees.
To apply for this exciting opportunity please select "Apply Now". Applications must include a detailed cover letter outlining your motivations for this position and a current resume. You must have the right to live and work in Australia to apply for this position. No agencies please.
Join us in our mission to make Tasmania a safer place through first aid. Visit our website to learn more.
Think first aid. Think St John.
At St John Tasmania we are a self-funded, purpose driven organisation making the Tasmanian community safer through first aid for over one hundred years. Our people - employees and volunteers, are dedicated & passionate about what we do. We actively support our communities through our First Aid in Schools programs and Free Community Defib programs.
We have a very exciting opportunity for a person to join us in a full-time Customer Service Officer role, working in our Moonah office with our Supplies team.
The Customer Service Officer – Supplies will be front of house in our commercial premises. They include our retail First Aid Supply outlets, ‘Scooters & Mobility’ and kit servicing vans. You will help customers to find the most suitable products for their needs, highlighting the value and benefits to assist with easy decision making and solutions tailored to their needs. You will be responsible for accurate and timely processing of goods and services for our clients.
Key duties will focus on First Aid Kit Servicing and Inventory Management while also providing support across the Supplies team, including Retail Customer Service and Customer Scheduling.
Key deliverables
The Customer Service Officer (CSO) will deliver on the following key result areas:
- Be a team player, working closely with other team members to provide a responsive, positive and focussed customer experience to deliver outcomes in line with the St John Tasmania’s objectives and priorities across our three Supplies teams.
- Develop and continually grow your knowledge of first aid supplies and scooter & mobility products to best assist our clients to achieve quality outcomes.
- Develop and maintain high-level relationships with customers to grow our brand and our customer base.
- Participate in our organisational programs and processes that contribute towards a positive client experience and results focused workplace culture.
- Ensure a safe working environment by complying with relevant Work Health and Safety legislation, codes of practice and policies and procedures.
At St John Tasmania, we are proud of our culture. It is customer-focused, quality-driven, high performing, safety-conscious, agile, collaborative and growth-oriented.
The CSO is expected to work collaboratively as part of a small team, in the provision of day-to-day customer service, inventory management, visual merchandising, and maintaining and growing our valued customer base.
The CSO will be confident in speaking with customers face-to-face and over the phone and provide individual solutions for our customers. They will have good attention to detail, proactively solve problems & have strong WH&S awareness including manual handling skills.
St John Tasmania prioritises the safety and well-being of all individuals. A satisfactory National Police Check and Working with Vulnerable People Registration (Employee/NDIS) is an essential requirement for working with St John.
Essential Requirements
St John Tasmania is committed to the safety and wellbeing of all children who participate in St John activities, programs, events or services. St John has zero tolerance for child abuse and neglect.
- A current National Police Check (less than 6 months old) and Working with Vulnerable People (WWVP) Registration will be required in order to work with St John Tasmania.
- A current Australian Driver's licence.
- Experience and achievement in similar customer service roles.
- Knowledge or experience of National Disability Insurance Scheme (NDIS).
- Experience in delivery or warehouse logistics.
- Background or experience with Customer Service in industries such as pharmacy, aged care, disability services or health industries.
- Experience and understanding of safe manual handling practices.
Humble, Curious, Supportive, Accountable, and Fun.
St John Tasmania is committed to the safety and wellbeing of all children who participate in St John activities, programs, events or services. St John has zero tolerance for child abuse and neglect. We take all allegations and concerns about abuse very seriously. St John will always strive to ensure that children do not experience abuse, neglect, harm or exploitation during their involvement with us.
St John Tasmania values diversity and inclusivity & are committed to fostering a workplace that is welcoming, respectful and inclusive. We encourage applications from First Nations people, people living with disability, gender and sexually diverse people, and people who have come to Australia as migrants and refugees.
To apply for this exciting opportunity please select "Apply Now". Applications must include a detailed cover letter outlining your motivations for this position and a current resume. You must have the right to live and work in Australia to apply for this position. No agencies please.
Join us in our mission to make Tasmania a safer place through first aid. Visit our website to learn more.
Think first aid. Think St John.
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