Customer Service Administration Assistant

About us

AusPac is a business founded with the purpose of enabling excellence for our customers and internal stakeholders. We have a commitment to industry improvement, product quality and animal performance. With a strong focus on meeting customer expectations for quality and service, we have the logistics and administrative capabilities to ensure these expectations are met.

CCD Animal Health is a leading distributor of quality veterinary pharmaceuticals and has an extensive sales, customer service and distribution network covering all regions of Australia.

We are a quality focused supplier to the animal agriculture sector. AusPac holds FAMI-QS accreditation, an all-encompassing management system for the feed industry and CCD Animal Health holds an APVMA license. We provide a level of assurance that the products we deliver are of the highest standard.

About the Role

AusPac's Tamworth office is looking for a new full-time member to join the Customer Service team. Reporting to the Customer Service Manager, the position of Customer Service Administration Assistant is an exciting opportunity requiring a highly organised and meticulous candidate.

The key responsibilities of the role include:

• processing customer orders
• arranging transport of outward orders
• stock monitoring
• providing excellent customer service

About you

Our ideal candidate will have outstanding attention to detail, high level skills in customer service, and be able to work as part of an efficient and effective team. They will maintain a high level of professional communication with all stakeholders and manage their workload effectively in the face of competing priorities.

The successful candidate must have the following:

• Experience in a customer service role
• Ability to work both in teams and autonomously
• Outstanding interpersonal, verbal and written communication skills
• Experience working with the Microsoft Office Suite and accounting software such as MYOB Advanced
• Ability to complete repetitive data entry work with a high level of accuracy

What's on offer?

We are a business that promotes diversity, and a genuine focus on personal development to help build your capabilities and career. We also offer discounts at over 500 retailers through our reward and recognition platform as well as Health and wellness initiatives.

Best of all it is a great place to work, where you can bring your authentic self!

LI-DNI