Reservations Agent

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we're seeking a dynamic professional for our Reservations department to provide exceptional internal and external communications. You'll ensure timely and accurate reservation entries, making transactions feel seamless.

Every day is different, but you’ll mostly be:

• Process inquiries for both individual travellers and groups warmly and courteously.
• Ensure priority booking for IHG Rewards members, Ambassadors, Corporate clients, VIPs, and returning guests.
• Address all queries via phone, email, and third parties promptly.
• Ensure all booking details, including guest profiles and special requests, are updated accurately.
• Taking, managing, and receiving payments for guest bookings
• Stay updated on room rates and promotions, working closely with the Reservations team and Director of Sales and Marketing to maximise bookings.
  
  

What We need from you:

• Energetic, friendly, and organized team player.
• Communication skills - you will need to be able to respond to a variety of guest queries and concerns, so you’ll be easy to understand on the phone or via email.
• Strong multitasking and service recovery abilities.
• Focused on accuracy, thoroughness, and quality.
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills
• Previous experience as a reservations or senior guest service agent is beneficial
• Knowledge of the Opera property management system is a plus.
  
  

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing

framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.