IT Service Desk Engineer

This role offers the opportunity to join a high-performing internal IT team providing Level 2 and 3 support across a modern Microsoft environment.

You’ll be the go-to person for resolving complex technical issues, supporting internal staff and executives, and working closely with global support partners to maintain a reliable and secure technology environment.

If you’re looking for a hands-on role with scope for ownership and variety, this could be a great next step.

Role Details

• Location: Melbourne CBD (3/2 hybrid model)
• Hours: 8:30 AM – 5:30 PM (core business hours)
• Work Type: Permanent, full time
• End users only (not a 24/7 support role)
  
  

Key Responsibilities

• Provide Level 2 and 3 technical support across Windows 11, Intune, Azure, Citrix, and Active Directory environments
• Support internal users globally, including executive stakeholders
• Troubleshoot internal applications and manage device replenishment
• Collaborate with partners across multiple time zones to resolve issues efficiently
• Participate in daily team stand-ups and manage escalations effectively
  
  

Technical Environment

• Windows 11
• Microsoft Intune and Azure
• Citrix
• Active Directory
• Internal business applications
  
  

What We’re Looking For

• Proven experience providing support in Microsoft enterprise environments
• Strong troubleshooting capabilities with a proactive approach to issue resolution
• Excellent communication skills, with the ability to support executive stakeholders
• Ability to prioritise and manage tasks in a fast-paced environment
• Self-motivated with a strong focus on service delivery and end-user experience