Engineering Manager

Gentrack provides leading utilities across the world with innovative cleantech solutions. The global pace of change is accelerating, and utilities need to rebuild for a more sustainable future. Working with some of the world’s biggest energy and water companies, as well as innovative challenger brands, we are helping companies reshape what it means to be a utilities business. We are driven by our passion to create positive impact. That is why utilities rely on us to drive innovation, deliver great customer experiences, and secure profits. Together, we are renewing utilities.

As an Engineering Manager you lead and manage multiple of our Product Engineering teams, guiding the strategy and execution across multiple projects or workstreams to deliver unparalleled value to our customers. You are responsible for engineering performance, practices, quality and delivery in partnership with the Product Management team.

You are a leader, comfortable with managing innovation, software development and product delivery, coaching teams, an agile mindset, and a clear understanding of the business’ bigger picture. You play a pivotal role in inspiring and motivating everyone in the Product Development group to be the best they can be.

This role leads the CRM Service Value stream of our product team in partnership with the Product Manager. This team is building our Salesforce Service product functionality for customer service agents and account managers in the energy and water utility industries.

• This is a key product build which is OKR #1 for the product team
• Leads a diverse group of 15 engineers and quality people across two teams in Auckland, Melbourne and ANZ Remote.
• Is responsible for the ownership of 4 critical codebases in our product which use Salesforce, Typescript and AWS.
  
  

The Specifics

• Build and grow high performing teams.
• You will have multiple product development teams reporting to you either directly, indirectly (manager of managers) or both. You will recruit, grow and engage these teams.
• Create an inclusive, engaged and diverse environment where people can do their best work, creating conditions which allow people to flourish.

• Lead the software development lifecycle and operational processes for your teams.
• Through partnering with the Product Management team ensure your teams have clear missions, understand their purpose and are continually delivering balanced customer and technical value at a high rate.
• Understand customer needs and feedback through engaging with customers via multiple channels (sales, support etc) and via engaging and supporting internal stakeholders from multiple teams (Product Management, Sales, Delivery, Customer Success).
• You will enable and support your teams running effective and efficient operational processes through partnering with the platform team, security team and other stakeholders.
• You will provide oversight and governance support for the product capabilities needed as part of wider delivery programs.
• Guide your teams to continuously improve their processes and ways of working to maximise developer experience and the delivery of value to internal stakeholders and customers. Foster adoption of an "experiment and learn" mindset.

• Continually improve the quality of the code, product and broader engineering system including tooling, processes and capability.
• Your strong technical background allows you to contribute during technical discussions from implementation and code quality to test approaches to infrastructure selection and non functional characteristics to architecture design. You know what good looks like and can raise the bar across Gentrack.
  

What we're looking for (you don’t need to be a guru at all, we’re looking forward to coaching and collaborating with you)~

• Experience managing software development teams in a product development context.
• Experience with managing multiple teams.
• Experience with one or more prominent programming languages (C#, Typescript, C/C++).
• A gardener in mind - knows how to seed, grow and nurture - people and code. You have an appetite for helping others learn.
• Strong skills of influence and organisational savvy, your impact extends beyond your teams to the wider organisation.
  
  

What we offer in return~

• Personal growth – in leadership, commercial acumen and technical excellence
• To be part of a global, winning high growth organization – with a career path to match
• A vibrant, culture full of people passionate about transformation and making a difference -with a one team, collaborative ethos
• A competitive reward package that truly awards our top talent
• A chance to make a true impact on society and the planet
  
  

Gentrack want to work with the best people, no matter their background. So, if you are passionate about learning new things and keen to join the mission, you will fit right in.