SDR Manager
Optus
Date: 1 week ago
City: Sydney, New South Wales
Contract type: Full time
We don’t sit back and wait for the future to happen, we are out there crafting our own path through new technology, innovation, and investment. We are truly a challenger brand, with challenger spirit.
The SDR Manager plays a critical role in leading an offshore Sales Development Representative (SDR) team based in Manila, reporting directly to the Director of Lead Generation and Customer Lifecycle. The role is focused on driving performance through lead qualification and appointment setting to build a strong sales pipeline for Mid Market, Enterprise, and Optus Business Centres. A key priority is coaching, mentoring, and managing the daily operations of the SDR team to ensure they meet KPIs and contribute effectively to business growth.
Working cross-functionally with Marketing, Product, Digital, and Sales Enablement teams, the SDR Manager will ensure alignment of SDR strategies with broader business objectives. This includes optimising processes, refining outreach strategies, and implementing performance improvements. The SDR Manager will also play a pivotal role in encouraging a high-performance culture, embedding best practices, and ensuring the SDR team remains a key driver of sales success.
Ready to reimagine your career at Optus?
Lead, coach, and manage an offshore SDR team in Manila to drive qualified appointment setting and pipeline development for Mid Market, Enterprise, and Optus Business Centres.
Develop and implement strategies to enhance SDR performance through best practice training in lead qualification, prospecting, and appointment setting.
Track and review SDR performance against KPIs, providing ongoing feedback, training, and performance management to support consistent results.
Collaborate with cross-functional teams such as Marketing, Product, Digital, and Sales Enablement to align tools and strategies for effective lead generation.
Drive process optimisation and workflow improvements to boost team productivity and lead quality, including automation where appropriate.
Maintain a positive, high-performing team culture while keeping senior leadership updated on progress, challenges, and opportunities for improvement.
It starts with you!
Relevant professional qualifications in Marketing, Business Administration, Economics or related field required; Master’s degree preferred.
Demonstrated ability in managing high-performing SDR teams, with proven success in B2B sales or lead generation, ideally within telecommunications or technology industries.
Strong expertise in CRM systems, sales enablement tools (e.g., Salesloft, Gong), and customer journey optimisation.
Demonstrated ability to lead cross-functional projects, analyse performance data, and implement strategies that drive pipeline growth and sales targets.
Skilled in mentoring SDR teams, managing performance, and driving continuous improvement, particularly in offshore or remote team environments.
Strong interpersonal, stakeholder management, and problem-solving skills with a results-driven and highly organised approach.
The good stuff …
3 days in the office, 2 days remote – with flexible hours to suit!
Inclusive paid parental leave, up to 16 weeks for the primary care giver
All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’
Own your own growth by accessing an extensive online and facilitator led learning catalogue.
Connect at work through our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network and Young Professionals.
Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon!
Curious about our culture? Go behind the scenes with our people by searching #OptusLife on LinkedIn.
At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email
[email protected]
or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.
For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.
#LI-DD1
The SDR Manager plays a critical role in leading an offshore Sales Development Representative (SDR) team based in Manila, reporting directly to the Director of Lead Generation and Customer Lifecycle. The role is focused on driving performance through lead qualification and appointment setting to build a strong sales pipeline for Mid Market, Enterprise, and Optus Business Centres. A key priority is coaching, mentoring, and managing the daily operations of the SDR team to ensure they meet KPIs and contribute effectively to business growth.
Working cross-functionally with Marketing, Product, Digital, and Sales Enablement teams, the SDR Manager will ensure alignment of SDR strategies with broader business objectives. This includes optimising processes, refining outreach strategies, and implementing performance improvements. The SDR Manager will also play a pivotal role in encouraging a high-performance culture, embedding best practices, and ensuring the SDR team remains a key driver of sales success.
Ready to reimagine your career at Optus?
Lead, coach, and manage an offshore SDR team in Manila to drive qualified appointment setting and pipeline development for Mid Market, Enterprise, and Optus Business Centres.
Develop and implement strategies to enhance SDR performance through best practice training in lead qualification, prospecting, and appointment setting.
Track and review SDR performance against KPIs, providing ongoing feedback, training, and performance management to support consistent results.
Collaborate with cross-functional teams such as Marketing, Product, Digital, and Sales Enablement to align tools and strategies for effective lead generation.
Drive process optimisation and workflow improvements to boost team productivity and lead quality, including automation where appropriate.
Maintain a positive, high-performing team culture while keeping senior leadership updated on progress, challenges, and opportunities for improvement.
It starts with you!
Relevant professional qualifications in Marketing, Business Administration, Economics or related field required; Master’s degree preferred.
Demonstrated ability in managing high-performing SDR teams, with proven success in B2B sales or lead generation, ideally within telecommunications or technology industries.
Strong expertise in CRM systems, sales enablement tools (e.g., Salesloft, Gong), and customer journey optimisation.
Demonstrated ability to lead cross-functional projects, analyse performance data, and implement strategies that drive pipeline growth and sales targets.
Skilled in mentoring SDR teams, managing performance, and driving continuous improvement, particularly in offshore or remote team environments.
Strong interpersonal, stakeholder management, and problem-solving skills with a results-driven and highly organised approach.
The good stuff …
3 days in the office, 2 days remote – with flexible hours to suit!
Inclusive paid parental leave, up to 16 weeks for the primary care giver
All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’
Own your own growth by accessing an extensive online and facilitator led learning catalogue.
Connect at work through our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network and Young Professionals.
Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon!
Curious about our culture? Go behind the scenes with our people by searching #OptusLife on LinkedIn.
At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email
[email protected]
or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.
For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.
#LI-DD1
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