eCommerce Trade Manager
Pet Circle
Date: 1 week ago
City: Sydney, New South Wales
Contract type: Full time
Dogs, cats, budgies and everything in between - pets deserve the world. They make us want to be better humans. That’s why we’ve made it our mission to build the most engaged and passionate community of pets and pet parents across the world. And we’re looking for talented team mates who can help us do it.
Founded in Sydney, our team of 500+ pet obsessives span Australia, New Zealand and the Philippines. We’ve scaled to become one of Australia's top five eComm companies and the no.1 online pet store. But we’re just getting started. Like a whippet who’s spotted their mate across the dog park, our growth is only going to accelerate, as we continue to disrupt the way that pet parents shop.
Excitingly, the pet industry is booming (as in $15 billion kind of booming) and online pet retail is set to grow exponentially in the next five years. So this is a unique career opportunity to be part of our epic growth story.
The opportunity
As an eCommerce Trade Manager, you'll be at the heart of our digital trading engine - optimising how we showcase our range to customers across the website and app. You’ll translate data and insights into action, and strategy into system configuration - creating personalised and highly engaging shopping experiences for pet parents
You’ll work closely with cross-functional teams to bring our eCommerce strategy to life, personalise experiences, run experiments, and find new ways to drive digital performance. It’s a role for someone who is highly curious, loves to dig into data, and enjoys turning complexity into clarity - always with the customer in mind.
What You’ll Be Doing
We believe that building connections and collaborating as Pet Circlers is super important. So this role is based in Sydney with a hybrid arrangement of 3 days per week in our pet friendly offices (your pet might love coming to the office even more than you). This is subject to change in line with business requirements.
Juicy perks
We Reckon Our Mission To Help The World Pet Better Is An Important One, But Also An Incredibly Fun And Rewarding One. Becoming a Pet Circler Means You’re Committed To Help Shape An Entire Industry - It’s Pretty Exciting Stuff. Here’s What We Stand For
Our unique perspectives and expertise is our superpower - we value diversity in all forms. So, no matter your background, please apply if this role makes you excited to bring your full self to work each day.
Founded in Sydney, our team of 500+ pet obsessives span Australia, New Zealand and the Philippines. We’ve scaled to become one of Australia's top five eComm companies and the no.1 online pet store. But we’re just getting started. Like a whippet who’s spotted their mate across the dog park, our growth is only going to accelerate, as we continue to disrupt the way that pet parents shop.
Excitingly, the pet industry is booming (as in $15 billion kind of booming) and online pet retail is set to grow exponentially in the next five years. So this is a unique career opportunity to be part of our epic growth story.
The opportunity
As an eCommerce Trade Manager, you'll be at the heart of our digital trading engine - optimising how we showcase our range to customers across the website and app. You’ll translate data and insights into action, and strategy into system configuration - creating personalised and highly engaging shopping experiences for pet parents
You’ll work closely with cross-functional teams to bring our eCommerce strategy to life, personalise experiences, run experiments, and find new ways to drive digital performance. It’s a role for someone who is highly curious, loves to dig into data, and enjoys turning complexity into clarity - always with the customer in mind.
What You’ll Be Doing
- Be the custodian of digital trading performance by leading the weekly business review of our eComm platforms — connecting the dots across customer, category, and pet performance to surface key insights and opportunities.
- Translate company priorities into on-site execution, owning the setup and optimisation of site real estate, digital merchandising, and off-platform CRM levers to deliver the next best action for every pet parent.
- Personalise the customer journey by configuring segmentation and algorithm rules that dynamically surface the right products and offers based on customer, pet, and behavioural attributes.
- Champion continuous improvement through data-driven experimentation — designing and running A/B tests to optimise conversion, engagement, and the effectiveness of our digital assets.
- Partner with internal teams across CRM, Category, Product, and Marketing to deliver cohesive campaigns, define retail media opportunities, and ensure all initiatives are aligned to customer and commercial goals.
- Innovate with impact, identifying and trialling emerging tools like AI and machine learning to improve the relevance, scalability, and automation of how we trade online.
- Own and evolve the ‘run’ function of our digital assets — ensuring day-to-day execution is seamless, measurable, and fuels stronger loyalty and lifetime value.
- A data-led mindset with the ability to integrate and interpret insights from multiple sources (e.g. GA, Amplitude, Looker, PowerBI) into clear trading actions.
- Hands-on experience in optimising digital customer journeys through platform configuration, segmentation, and CRM or personalisation tools.
- Proven ability to translate strategy into execution, balancing commercial outcomes with customer experience.
- A strong grasp of ecommerce levers and KPIs, with end-to-end ownership of performance metrics, experimentation frameworks, and A/B testing initiatives.
- Experience working with third-party platforms and tooling like Shopify, CommerceTools, or Fullstory, and ideally retail media networks. Strategic thinking meets operational hustle — you can zoom out to define the roadmap and zoom in to manage execution.
- Naturally curious and proactive, always exploring new ways to drive performance, improve relevance, and deliver value for pet parents.
- Collaborative and confident in navigating cross-functional environments, bringing together CRM, product, buying, and marketing to deliver cohesive trade plans.
- 4+ years experience in ecommerce trading, digital merchandising, CRM performance, or similar roles where you've directly influenced website/app performance.
We believe that building connections and collaborating as Pet Circlers is super important. So this role is based in Sydney with a hybrid arrangement of 3 days per week in our pet friendly offices (your pet might love coming to the office even more than you). This is subject to change in line with business requirements.
Juicy perks
- Heaps of development opportunities - stretch projects, secondments and unlimited learning courses via Go1
- Flexible working environment
- Up to 50% employee discount
- Product sample giveaways
- Pawrental leave and wellbeing leave
- Team charity volunteer days
- Classpass subsidy
We Reckon Our Mission To Help The World Pet Better Is An Important One, But Also An Incredibly Fun And Rewarding One. Becoming a Pet Circler Means You’re Committed To Help Shape An Entire Industry - It’s Pretty Exciting Stuff. Here’s What We Stand For
- We're better together
- We operate with humble hearts and hungry minds
- Pets matter' so pets and pet parents always have a seat at our table
- We're instinctively curious. Always.
Our unique perspectives and expertise is our superpower - we value diversity in all forms. So, no matter your background, please apply if this role makes you excited to bring your full self to work each day.
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