Member Fraud Specialist

At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and deliver better outcomes for members.

Your New Role

The Member Fraud Specialist is responsible for investigating and managing suspicious activity cases that relate to member accounts, including allegations of Member Fraud.

This role will utilise investigative and empathetic communication skills and apply a comprehensive approach to managing fraud cases in accordance with the Fund's fraud and risk management framework and supporting policies.

The role includes engagement with fraud victims, law enforcement and other third parties to ensure the fair resolution of fraud matters.

Key responsibilities include;

• Working with potential victims of fraud to investigate suspicious transactions
• Providing reassurance, education, and fraud prevention strategies to victims of fraud
• Collaborate with banks, law enforcement and other third parties or internal departments to resolve fraud cases
• Guide the compromised member through account recovery where possible
• Record all cases in the Fund's Incident Management system in accordance with agreed policies and procedures
• Produce clear, concise and considered compensation requests that align to Fund procedures
• Oversee remediation activities with the Fund administrator in relation to fraud events

What You'll Need

• High-level customer service experience within a contact centre environment
• Solid superannuation industry experience
• AML, financial crime or fraud experience
• A genuine desire to assist members with professionalism and empathy
• The ability to handle difficult and confronting situations
• Strong verbal and written communication skills with the ability to communicate complex information clearly
• RG146 highly regarded

Life at AustralianSuper

AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we're happy to discuss what this looks like for you.

We cultivate a workplace that champions safety, respect, inclusiveness and diversity. We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.



What's Next

Apply now, if you share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes and would like the opportunity to work in a challenging, growing and rapidly evolving team to deliver outstanding results.

Australian or New Zealand citizenship or Australian permanent residency status is required.

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Agencies please note: this vacancy is being managed directly by AustralianSuper's Talent Acquisition team. We will contact our preferred agency partners should we require additional support. Thank you.